Bauerhockeycascademaveriklacrosse

Bauerhockeycascademaveriklacrosse

Bauer: Représentant(e) Commerce Électronique et Garantie/ E-Commerce & Warranty Representative

Canada Remote

Sponsorship not specified$20k-$23kDetected 22 days ago
Vue.jsCRMExcelSAPLogisticsERPShopifyCommunicationMicrosoft Office

About the role

  • COÉQUIPIER[E]S RECHERCHÉ[E]S Travailler chez Bauer, c'est comme jouer dans une équipe de hockey.
  • Nous nous autonomisons pour donner le meilleur de nous-mêmes.
  • Chaque membre de l'équipe a un rôle important à jouer; que vous dirigez ou collaborez avec des coéquipiers sur un projet d'envergure.

Responsibilities

  • Identifying issues and managing or processing warranty claims in accordance with policy for individual consumers and retail partners, offering equivalent substitution options as necessary.
  • Since then, our passion for the game, drive for innovation, and commitment to the hockey community have made us the most trusted brand in hockey.

Requirements

  • Ability to adapt and multi-task in a fast-paced and changing work environment.
  • Proficiency with Microsoft Outlook, Word, and Excel, you have referred to spreadsheets/data sheets to pick out required information.
  • Knowledge of hockey products is an asset.
  • Proficiency in Shopify or another e-commerce platform.
  • Proficiency in Gladly or a similar CRM system.
  • Familiarity with SAP or similar ERP software.
  • Strong verbal and written communication with a professional outlook and delivery.
  • Personal accountability, which pushes you to take pride in putting your best foot forward every day.
  • Ability to manage multiple mailboxes and applications.
  • Self-driven and capable of being independent while knowing that your Bauer team is here to support you.
  • Strong TEAM focus and an understanding that no one can achieve a greater goal alone without the help of others.
  • We are committed to employing a diverse workforce and is an equal opportunity employer.

Nice to have

  • Veuillez fournir votre curriculum vitae en français et en anglais. *
  • Assistance aux transactions de commerce électronique
  • Traitement des commandes de remplacement
  • Gestion d'inventaire et de substitutions, avec suivi
  • Enquête de colis manquants ou perdus, en liaison avec nos services logistiques et les transporteurs afin de résoudre un problème de livraison
  • Gestion des demandes nécessitant une revue en engageant le responsable si nécessaire
  • Identification et expédition de pièces de remplacement
  • Maintien à jour des connaissances sur produits et systèmes grâce aux formations internes

Compensation

  • $20.00-23.00/hr CAD
  • Ontario Pay Range

Benefits

  • Maintaining product and systems knowledge through internal training and educational sessions.

Company info

  • Engaging in consumer-facing conversation exchanges through calls, chats, and emails from English and French speaking customers regarding product and service inquiries, within service level standards.
  • Founded in 1927, Bauer Hockey developed the first skate.
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This listing is sourced directly from Bauerhockeycascademaveriklacrosse's careers page and normalized into a canonical job model.