Eko Health
Customer Experience Associate
Emeryville, CA
Sponsorship not specifiedDetected 162 days ago
AlgorithmsConfluenceCustomer SupportZendeskClinical TrialsClinical ResearchFDA RegulatoryResearchCommunicationCollaboration
About the role
- At Eko, we believe great customer experience requires more than just fast replies - it requires clear, compassionate communication, smart self-service, and confident agents who know what to say and when.
- As our Customer Experience Associate, you'll be the connective tissue between our frontline agents, internal stakeholders, and customers.
- You'll play a critical role in helping our CX team scale with clarity - creating and maintaining the knowledge, macros, training, and communications that power our service quality.
Responsibilities
- Support Communications & Enablement
- You'll own the systems, resources, and voice that ensure our support experience is consistent, effective, and human.
- Own and update support macros, help center content, and internal documentation
- Help design and maintain onboarding content and ongoing training materials
- Support QA processes by flagging messaging or experience gaps across cases
- Track and escalate common customer feedback themes to support continuous improvement
- Maintain clear tagging and reporting systems to track pain points and content gaps
- With Eko, clinicians can detect cardiac and pulmonary disease with higher accuracy, diagnose with more confidence, manage treatment effectively, and ultimately give their patients the best care possible.
Skills
- Skilled with tools like Zendesk, Confluence, and other help center platforms
Benefits
- The opportunity to work on products that impact the health of millions of people.
- Generous paid-time off
- Stock incentive plans
- Medical/Dental/Vision, Disability + Life Insurance
- One Medical membership
- Parental Leave
- Learning and Development stipend
- About Eko Health
- Eko builds AI and digital tools to enable every healthcare provider to more accurately detect heart and lung disease - the leading causes of death globally.
Company info
- You'll also work cross-functionally to ensure customers receive timely, helpful updates whenever we launch new products, fix bugs, or make important changes.
- Partner with Product and Engineering to communicate new features, issues, and fixes to the team and customers
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This listing is sourced directly from Eko Health's careers page and normalized into a canonical job model.