Ripple
Customer Success Senior Manager
New York, NY, United States · Senior · Full-time
Sponsorship not specified$129k-$154kDetected 5 days ago
RESTStakeholder ManagementCustomer SuccessLeadershipCollaborationMentoring
Stay score
odds of building a lasting career here
54Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds (Level III)83
Fits your clock70
Sponsors, but it's cap-subject — you still face the weighted lottery (~45% per draw at Level III). Good if you win; have a cap-exempt backup on your list.
Lottery odds assume a STEM candidate.
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About the role
- It's big, it's bold, and we're already doing it.
- And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs.
- THE WORK: The Customer Success Senior Manager plays a key role within in Ripple, driving revenue and product adoption across Ripple's customer base.
Responsibilities
- Develop a deep understanding of each customer's current technical solutions, organization, internal decision-making, aspirations and needs.
- Navigate upsell and cross sell opportunities and drive them to deal execution, working with cross functional partners.
- Lead key initiatives, working with cross-functional collaborators (Engineering, Technical Services, Sales, BD, Finance, Product Marketing and Legal) and creatively solve complex business and operational issues, often unique to each customer.
- Excellence in building and managing relationships in cross-functional, global teams
- Highly self-motivated individual who operates proactively and is driven to create impact and succeed.
- The opportunity to build in a fast-paced start-up environment with experienced industry leaders
- We're committed to building a diverse and inclusive team.
Requirements
- 5+ years of experience in a customer facing role at financial institutions and/or a FinTech or crypto organization
- R&R days so you can rest and recharge
Compensation
- For positions that will be based in NY, the annual salary range for this position is below.
- NY Annual Base Salary Range
- $128,800 - $154,000 USD
- Competitive salary, bonuses, and equity
Benefits
- Fluency in English, with Spanish a bonus
- This range does not include equity or additional compensation, such as bonuses or commissions.
- A learning environment where you can dive deep into the latest technologies and make an impact.
- A professional development budget to support other modes of learning.
- Mobile phone stipend
Company info
- Do Your Best Work
- A learning environment where you can dive deep into the latest technologies and make an impact. A professional development budget to support other modes of learning.
- Thrive in an environment where no matter what race, ethnicity, gender, origin, or culture they identify with, every employee is a respected, valued, and empowered part of the team.
- In-office collaboration for moments that matter is important to our culture, and we give managers and teams the flexibility to decide which 10+ days a month they come in.
- Bi-weekly all-company meeting - business updates and ask me anything style discussion with our Leadership Team
- We come together for moments that matter which include team offsites, team bonding activities, happy hours and more!
- Take Control of Your Finances
- Competitive salary, bonuses, and equity
- Competitive benefits that cover physical and mental healthcare, retirement, family forming, and family support
- Employee giving match
- Take Care of Yourself
Equal opportunity
- Equal Opportunity Employer.
Visa & Work Authorization
- plicants because of race, color, religion, gender identity, sex, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, militar
This listing is sourced directly from Ripple's careers page and normalized into a canonical job model.