Staubligroup

Robotics Service Manager

Duncan, , United States

Sponsorship not specifiedDetected 36 days ago

CRMFinancial AnalysisSupply ChainERPCustomer SupportRoboticsLeadershipCommunicationProblem SolvingMicrosoft OfficeFinancial Reporting

About the role

Stäubli is a value driven technological solutions provider with four dedicated activities: Electrical Connectors, Fluid Connectors, Robotics and Textile.
Job Function: The Robotics Service Manager is responsible for leading the execution and continuous improvement of Stäubli Robotics service operations across North America.
This is not just a coordination role-it is a leadership position focused on delivering world-class service experiences, optimizing team performance, and driving customer satisfaction.

Manage day-to-day service execution across North America, ensuring timely response, effective issue resolution, and consistent service quality.
Partner with commercial and technical teams to promote service offerings such as preventive maintenance, training, care programs, and spare parts solutions.
Work closely with sales, applications, engineering, technical support, and supply chain teams to improve service delivery and customer experience.
Monitor spare parts usage, inventory needs, and service readiness to support efficient field operations and minimize downtime.
Identify training needs, support knowledge sharing, and help the team stay aligned with product updates, service procedures, and safety expectations.

Must be able to lift, push, pull, and carry objects
Must be able to lift up to 25 pounds at times
Willingness to travel as required both domestically and internationally (up to 15%)
Bachelor's degree in Engineering, Mechatronics, Automation, Electrical, Mechanical, Manufacturing, or a related field
5+ years of experience in field service, technical service, engineering operations, or a related industrial environment
2+ years of leadership experience managing technical teams, field service personnel, or service operations
Experience in robotics, industrial automation, mechatronics, electromechanical systems, or a comparable technical environment

Experience managing service KPIs, budgets, utilization, or service-related financial reporting
Knowledge of preventive maintenance programs, spare parts planning, and aftermarket service offerings
Experience supporting customer-facing service organizations in industrial equipment, automation, or robotics businesses

We strive for innovation and excellence and are market leaders in many industrial segments.
Stäubli guarantees high quality, reliability, and performance - our strong basis for the trusted partnership with our customers worldwide.
Coach, support, and evaluate service engineers to build technical capability, accountability, and a strong customer-first culture.
Serve as an escalation point for complex service issues, communicate proactively with customers, and help ensure positive service outcomes.

This listing is sourced directly from Staubligroup's careers page and normalized into a canonical job model.