Block
GTM Strategy & Operations - Global Account Management
Bay Area, CA, United States of America
Sponsorship not specified$129k-$194kDetected 1 day ago
SQLSnowflakeData EngineeringData ScienceData VisualizationAgentic AIA/B TestingPRDsSalesforceCRMSalesAccount ManagementPerformance ManagementCustomer SupportAccount RetentionCadenceLeadershipCommunicationCollaboration
About the role
- You'll focus on how Square grows with its existing customers, optimizing for retention, reducing churn, and driving expansion and multi-product adoption across regions, segments, and industries.
- A meaningful part of your impact will come from streamlining and automating the operational engine behind Account Management.
- Success looks like clearer strategy, faster and more reliable operations, and Account Managers who spend more time with sellers and less time on manual work.
Responsibilities
- Partner with Data Science and Finance to define KPIs and stand up dashboards and WBR/MBRs that run performance analysis and post-initiative impact reviews, translating complex data into clear narratives and actionable recommendations.
- Build and maintain the operational cadence of the AM org: Book building and account assignment, pipeline hygiene, and rules of engagement.
- Lead cross-functional workstreams across Sales, Product, Engineering, Analytics, Finance, Customer Support, and Account Management, driving clarity, alignment, and momentum.
- Translate business goals into clear technical requirements and documentation (e.g., PRDs / BRDs), and partner with technical teams to deliver end-to-end programs on time and to spec.
- Experience documenting cross-functional business and technical requirements (e.g., PRDs / BRDs) and partnering with technical teams to build and deliver end-to-end programs.
- Partner with CRM to build event-driven automations and AI agents across the GTM stack (e.g., Salesforce, Clay, and workflow tools).
- Frame initiatives to secure buy-in from partner teams, define milestones, and keep programs moving in a fast-paced, ambiguous environment.
- empowering you to do the best work of your career while building the life you want.
- Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy.
Requirements
- Hands-on experience automating workflows with tools like Salesforce, Clay, Zapier, n8n, or similar, and comfort connecting systems via APIs.
- Hands-on experience with Salesforce, Looker, and
- We work hard to evaluate all employees and job applicants consistently, based solely on the core competencies required of the role at hand, and without regard to any legally protected class.
Nice to have
- 5+ years of experience in strategy and operations, revenue/sales operations, GTM strategy, business operations, or management consulting, ideally within SaaS, FinTech, or high-growth technology.
Skills
- Block is a proud equal opportunity employer.
- Check out our Inclusion & Diversity page
- Block takes a market-based approach to pay, and pay may vary depending on your location.
- U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area.
- These ranges may be modified in the future.
- To find a location's zone designation, please refer to this resource.
Compensation
- $129,000 - $193,600 USD
- $119,900 - $179,900 USD
- $113,600 - $170,400 USD
- $103,200 - $154,800 USD
Benefits
- Partner with Product/Eng to give Account Managers real-time visibility into seller health, churn risk, and expansion signals
- Check out our other benefits at Block.
- Size opportunities and build the business cases that shape coverage models, book construction, and engagement plays for existing sellers.
- Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering.
This listing is sourced directly from Block's careers page and normalized into a canonical job model.