Sitero
Customer Success Manager
Markham, Ontario · Full-time
Sponsorship not specified$90k-$100kDetected 11 days ago
SalesforceCRMAccount ManagementBusiness DevelopmentCold OutreachProcurementOnboardingCustomer SuccessClinical TrialsClinical ResearchResearchCommunicationCollaborationMentoringOrganizational Skills
About the role
- We have experience and expertise in a diverse range of therapeutic areas and focus on innovative, technology-enabled solutions that allow our clients to focus on their core strengths.
- Identify growth possibilities within existing accounts and formulate strategies to enhance customer lifetime value.
- Share customer insights, feedback, and success stories to contribute to product development, marketing initiatives, and overall company strategy.
Responsibilities
- Work within a defined territory to generate and qualify new leads and opportunities
- Research and develop a plan for breaking into your assigned territory
- Partner closely with marketing on GTM strategy
- Customer Expansion: Drive efforts for customer expansion by identifying opportunities for upselling and cross-selling.
- Support management of RFIs/RFPs, vendor qualifications and audits for existing accounts.
- Manage all procurement activities: PO's, change orders, amendments, MSA renewals etc.
- Cross-functional Collaboration: Collaborate closely with other departments, such as sales, marketing, product management, delivery, and support, to ensure seamless customer experience.
- Supports service delivery with client budgets and invoices particularly as it relates to issue resolution including invoicing issues and contract overages
- Strong knowledge and experience of sales databases such as Salesforce, pipelining, and cold calling to create new business
- This role involves building and nurturing long term client relationships, executing strategic marketing plans, leading and mentoring account teams, and driving revenue growth through net-new logo generation.
Nice to have
- Minimum of 5 years working for a Contract Research Organization (CRO), Life Sciences technology company or Pharmaceutical / Biotech organization is required
- Previous experience as a CRA, CTM, or in Clinical Operations is strongly preferred
- Previous experience in outside Business Development, Account Management or related sales / commercial role is preferred
- 4 -year degree from an accredited college is required
- Strong interpersonal, communication, and presentation skills
- Self-starting takes initiative.
- Highly organized, collaborator attitude and personality
- Must be willing to travel up to 50% of the time.
Compensation
- $90,000-100,000 CAD salary plus commission
- Salary is commensurate on proven experience with a CRO
- Sitero proudly offers an impressive compensation package and benefits, including a competitive salary, Variable commission pay, paid time off, and healthcare and retirement benefits.
Benefits
- Sitero proudly offers an impressive compensation package and benefits, including a competitive salary, Variable commission pay, paid time off, and healthcare and retirement benefits.
- The Customer Success Manager position is a strategic leader responsible for the overall health, growth, and success of Sitero's commercial eClinical and Clinical services.
Company info
- Build trusted relationships with prospective customers, understand their needs and recommend the right Sitero solutions/products
Equal opportunity
- Sitero is an equal opportunity employer and welcomes all job applicants.
- equal opportunity employer and welcomes all job applicants.
This listing is sourced directly from Sitero's careers page and normalized into a canonical job model.