Pacificaviation
Flight Control Customer Service Agent (CX) - Part Time
San Francisco, California, United States · Part-time
Sponsorship not specifiedDetected 33 days ago
Customer SupportControlsCommunicationProblem SolvingOrganizational SkillsSharePoint
About the role
- Pacific Aviation is seeking a detail-oriented, organized, and proactive professional to join our team as a Flight Control Agent supporting Cathay Pacific (CX) operations.
- This role is responsible for coordinating passenger processing, flight readiness, seating assignments, operational communications, and post-flight reporting to ensure smooth and efficient departures.
- If you thrive in a fast-paced airport environment and enjoy supporting airline operations behind the scenes, we encourage you to apply.
Responsibilities
- Counter Assistance Support briefing and assist counters upon request from the counter supervisor.
Requirements
- Crew Count DT Crew Crew Bags OCS WCLB CBBGs STCRs Staff Passenger Processing Process staff acceptance (must be completed at the check-in counter only).
Benefits
- Medical, dental, and Vision benefits Medical, Dental, & Vision Insurance 401(k) Retirement Plan Paid Time Off (PTO) Company-Provided Uniform Parking Discounts Paid Training Referral Bonus Program
Company info
- Post-Flight Telexes Send telexes for special service items, including: Baby Strollers WCMP RLA DMP VIP Any other relevant SSRs Pre-Flight Editing (Next Day) Assign seats for: INF (Infants) KIDS UMNR (Unaccompanied Minors) WCH (Wheelchair Passengers) Special Assistance Passengers DMP/DMs Linked Customers Digital Filing E-file passenger coupon reconciliation Upload post-flight manifests to SharePoint
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