Givzey
Version2.ai Customer Success Manager
United States
Sponsorship not specifiedDetected 34 days ago
StatisticsCanvaOnboardingCustomer SuccessCustomer SupportCommunicationCollaborationTime ManagementPublic Speaking
About the role
- Version2.ai Customer Success Manager Overview Givzey's Customer Success Managers are the backbone of our relationships with our customer base. Each is responsible for managing a defined book of business to ensure customers successfully deploy, adopt, and maintain Givzey solutions and continue to renew their licenses year-over-year. Customer Success Managers
- are highly motivated customer relationship leaders that secure long-term relationships, drive adoption of our tools, generate referrals, identify up-sell and cross-sell opportunities, and drive customer loyalty. An exceptional Customer Success Manager strives to understand our customer's needs and how Givzey can help them to achieve their goals. Our next
Responsibilities
- Keep ahead of industry developments and apply best practices to areas of improvement Review statistics and compile accurate reporting Keep accurate records and document customer engagements Build upon Customer Success procedures, policies, and standards Take ownership of customer requests and follow through to resolution Oversee and actively participate in the onboarding process in collaboration with the
Nice to have
- Version2.ai Customer Success Manager Overview Givzey's Customer Success Managers are the backbone of our relationships with our customer base.
- An exceptional Customer Success Manager strives to understand our customer's needs and how Givzey can help them to achieve their goals.
- Our next Customer Success Manager for Version2.ai must have professional experience in non-profit fundraising.
- You should have a proven ability to be exceptionally resourceful, have a high level of attention to detail, and demonstrate responsiveness and follow-through.
Company info
- Maintain regular, proactive communication with assigned customers and lead them in value-driven strategies Actively document and execute renewal strategies Manage resources and use available assets to achieve qualitative and quantitative renewal, usage, and adoption targets.
This listing is sourced directly from Givzey's careers page and normalized into a canonical job model.