Jobsforhumanity
Entry-Level Contact Center Representative
Boise, ID, United States · Junior
Sponsorship not specifiedDetected 82 days ago
Outbound SalesExcelCustomer SupportResearchCommunicationProblem SolvingTime ManagementMicrosoft Office
About the role
- In this role, you'll handle customer inquiries, resolve issues, and identify opportunities to promote additional products and services.
- If you've worked in customer-facing roles like retail, hospitality, or food service, we'd love to hear from you!
- Ideal candidates for this position are highly motivated, energetic, and dedicated.
Responsibilities
- Research internal systems to locate missing information and collaborate with other departments as needed
- Accurately document customer interactions and process claims
- Maintain confidentiality and handle sensitive information appropriately
- Able to multitask, self-manage, and stay focused
- This position relies on building relationships and turning the knowledge, you gain in training into customer wins.
Requirements
- Ability to type at least 20 words per minute
- Basic proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Familiarity with Windows operating systems
Company info
- Excellent interpersonal skills and the ability to build rapport with customers and colleagues
Equal opportunity
- All your information will be kept confidential according to EEO guidelines.
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