RESULTS.com
Client Success Manager
San Francisco, CA, United States
Sponsorship not specified$50k-$100kDetected 3218 days ago
RESTSalesforceCRMSalesAccount ManagementLeadershipCollaborationMentoringPublic Speaking
About the role
- RESULTS.com has received numerous awards and was recognised as a Winner of the Tie50 world's top startups for 2014.
- The Onboarding team will do the heavy lifting post signed contract needed to rapidly help our clients adopt and deeply leverage the Results.com solution.
- Post Onboarding, renewals and growth within the business to 100% adoption will be the Client Success Manager's primary responsibility.
Responsibilities
- Develop and implement an effective strategic account strategy through collaboration with other team members
- Drive additional recurring revenue through upsells of more users
Requirements
- Requirements 5+ years of account management, preferably virtually/online
- Support the Onboarding team to completion, as required
Nice to have
- Preferred skills:
Skills
- CRM (Salesforce or equivalent)
- Familiarity with online presentations and selling
- A passion for learning and a hard-nosed work ethic.
- Self-starter
- Someone who can work successfully and happily in a fast-paced, high-intensity startup
- Additional Information
- All your information will be kept confidential according to EEO guidelines.
- I'm interested I'm interested
- Fast growing global SaaS business using the latest technology
- High Performing Culture
- Competitive salary
Compensation
- $50k-$100k
Benefits
- Conduct periodic health checks and managing the contract rollover process
Company info
- The Results.com Client Success Management team oversees our customer experience from completion of Onboarding through to renewal and 100% adoption.
- You will work closely with other Results.com teams besides Onboarding, including Sales, Training, Technical Configuration, Marketing, and Product to ensure customers meet their adoption targets and realize significant value from using our platform.
- Measures of success will include both retention and expansion.
- The Client Success Manager will look for opportunities to expand our reach within customers adding new users, certifications or services to existing accounts.
- We are now targeting businesses with 50 to 100 employees.
- Often a new client will first bring on their leadership team of say 20 users, with a view to adding the rest of them later.
- Ensure customers achieve their adoption and success targets
- Ensure that customers are vocal advocates who renew our relationship year after year
Apply directly at RESULTS.com →Create a free account for alerts like thisView RESULTS.com immigration profile
This listing is sourced directly from RESULTS.com's careers page and normalized into a canonical job model.