NICE CXone
Senior Product Manager
USA - Atlanta, GA · Senior
Sponsorship not specifiedDetected 7 days ago
GitData ScienceAgentic AIProduct ManagementProject ManagementStakeholder ManagementLeadershipCommunication
About the role
- We set the highest standards and execute beyond them.
- And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.
- When the world's leading organizations want to automate customer engagements into proactive, safe, intelligent actions - from interaction to resolution - they turn to NiCE.
Responsibilities
- Own the roadmap for an Analytics Platform service area - set direction, prioritize, and keep it current
- Produce and maintain the service specification for each release - a precise, machine-readable document generated through the prototyping process that functions as the primary prompt for the developers executing the build
- Own domain expertise for your service area: AI capabilities, competitive landscape, and real-world production performance
- Identify which NiCE application teams should consume each service, understand what is blocking adoption, and drive the changes that unlock it
- Maintain visibility into the cost dimension of your service portfolio: understand unit economics and monitor cost per service unit delivered
- Give internal consumers transparent cost and performance data to support informed adoption decisions
- Design and run structured evaluation cycles for AI outputs - establishing baselines, identifying failure clusters, iterating one change at a time, and documenting results
Requirements
- 8+ years of experience in software product management or a directly relevant role
- Experience owning a product or service with clear adoption, usage, or commercial metrics - and a demonstrated track record of moving those metrics
- Experience producing detailed product specifications that enable downstream engineering execution with minimal back-and-forth
- Experience with version control and basic development workflow sufficient to manage a prototype codebase (Git, repo structure, commit discipline)
- Experience leading and influencing teams that do not report to you in a matrixed global organization
- Trusted by organizations across 150+ countries, NiCE CXone is the enterprise customer experience AI platform that orchestrates human and AI agents, automates service, and accelerates intelligent experiences at scale.
- Demonstrable experience engaging directly with enterprise customers as a technical subject matter expert, including with AI governance, risk, or data science functions
- Demonstrable experience building AI-native product prototypes using AI tools, and running structured AI evaluation cycles
Skills
- Excellent written and oral communication skills across technical and non-technical audiences
- Writes precise, detailed specifications - the foundation on which developers execute spec-driven development
- Strong cross-functional leadership and project management skills
- Hands-on
Company info
- Engage directly with NiCE enterprise customers as the Analytics Platform subject matter expert - a primary participant wherever Analytics Platform capabilities are in scope
- Build direct relationships with enterprise customers, particularly AI governance, risk, and data science functions
- Validate ideas and test assumptions with real customers before engineering cycles begin
Apply directly at NICE CXone →Create a free account for alerts like thisView NICE CXone immigration profile
This listing is sourced directly from NICE CXone's careers page and normalized into a canonical job model.