Significance, Inc.
Transit Specialist (Intermediate)
Rockville, MD · Mid
No sponsorship$90k-$100kDetected 5 days ago
SalesforceAccount ManagementLeadershipCommunicationWritingSharePoint
About the role
- Significance is a woman-owned consulting firm serving the federal government.
- Our focus on culture has contributed to Significance being named a Washington Business Journal Best Place to Work each of the last seven years.
- Significance Inc is seeking a Transit Specialist (Intermediate) to play an integral role in our growing team at HHS.
Responsibilities
- Provide regular two-way communication between the account support and account management elements, offering relevant insights into customer concerns and issues
- Proactively support Account Management team as necessary
- Develop and maintain a deep understanding of all systems, policies and processes associated with customer business
- Support the overall customer satisfaction of customer accounts.
- The Transit Specialist will directly support the Transportation Services account management team, with responsibilities crossing all lines of business, and as necessary requiring interaction with all functional support areas.
Requirements
- 2-3 years of experience taking detailed notes of meetings and publishing meeting minutes
- Must have excellent writing skills and be able to simplify complex scenarios
- Experience with transportation or transit subsidy programs in the federal government highly desired
- Experience using Salesforce and SharePoint highly desired
- Must possess the ability to effectively interface with a variety of people with tact and diplomacy and work well under stressful situations
- Professional appearance required
Compensation
- At Significance, your base pay is one part of your total compensation package and is determined within a range.
Company info
- As directed, conduct reviews on accounts on regular basis to evaluate customers' demands and usage of account
- Receive and answer concerns from customers or users in relation to the customer questions
- Represent knowledgeable, efficient, and professional image to customers, vendors, leadership and handle business in a respectful and professional demeanor
- We are known for building trusted relationships within our teams and with our clients and hiring the highest-level experts who implement innovative solutions.
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