Wonderly

New Grad — Customer Success and Onboarding Manager

USA/Canada

Sponsorship not specified$60k-$70kDetected 85 days ago

CRMValuationFP&ACustomer SuccessCommunicationProblem SolvingMentoring

About the role

We're hiring a Customer Success / Onboarding Manager to ensure customers are successfully launched and getting real results from Wonderly.
This role is focused on one outcome: ensure the system works for each customer.
After a customer signs, Wonderly should:

Own the onboarding and early success of each customer
Diagnose issues across the full funnel (ads, traffic, conversion, lead quality, customer behavior)

0-2 years of experience in a high-performance environment (startup, ops, consulting, sales, etc.)
Experience with marketing, ads, or customer operations is helpful but not required.

Today, solving this means hiring an agency, stitching together a dozen tools, and spending weeks on setup and maintenance.
Even then, results are inconsistent and systems break constantly.
Wonderly replaces all of it.
The integrations that fail in stitched-together systems simply don't exist inside Wonderly.
What makes us different is that AI is native to the platform, not bolted on.
The goal is not incremental improvement.
The goal is to take a business from a non-functional system to a high-performing one almost immediately.
For them, AI doesn't need to be customizable - it needs to work.
Wonderly is intense, fast, and not for everyone.

$80,000 - $120,000
I'm writing this at 10:45pm on a Saturday, a few days after a pretty intense surgery.
We're about to hit a real inflection point as a company, and this role is one of the most important pieces of that.
I believe very strongly in what we're building and in how critical this role is to making it work in the real world.
If you're looking for something easy, this isn't it.
If you want to be in the middle of something that's moving quickly, where your work directly determines whether customers succeed or fail, and where you'll be pushed to operate at an extremely high level every day - you should apply.

Equity in Wonderly
We do not discriminate based on gender identity, race, ancestry, disability, religion, sexual orientation, pregnancy status, veteran status, or any other characteristic protected by law.

When Wonderly works for a customer, it becomes core to how they generate revenue.
This role sits at the center of that outcome.
You are not just supporting customers - you are ensuring the product delivers real value, identifying what breaks, and helping shape how it improves over time.
Work directly with customers to ensure they are following through on leads and processes
Continuously improve how Wonderly performs across customers
This role requires managing multiple customers at once and making decisions quickly based on incomplete information.

This listing is sourced directly from Wonderly's careers page and normalized into a canonical job model.