Hellotend
Studio Manager
Brooklyn, NY
Sponsorship not specified$10k-$20kDetected 20 days ago
CommunicationCollaborationProblem SolvingPublic Speaking
About the role
- Who You Are You're a people-first leader who thrives in a fast-paced, high-volume environment.
- We're committed to fostering a workplace where everyone feels seen, heard, and supported.
- Agency and recruiter notice: Tend does not accept unsolicited resumes or candidate submissions from staffing agencies or third-party recruiters.
Responsibilities
- Lead Daily Operations: Ensure the studio operates efficiently across staffing, scheduling, inventory, and patient flow.
- Champion Patient Experience: Collaborate with providers and staff to achieve or exceed NPS and revenue goals while addressing patient concerns with compassion.
- Drive Performance: Monitor KPIs, coach your team in real time, and make adjustments to meet studio targets.
- Develop Your Team: Lead onboarding, training, and regular check-ins that build alignment, accountability, and growth for your staff.
- Partner Cross-Functionally: Work with People, Clinical, and Operations teams to hire, retain, and support a high-performing studio staff.
- Ensure Compliance & Quality: Conduct regular walk-throughs to maintain a safe, compliant, and welcoming studio environment.
- Optimize Scheduling: Manage staff schedules to balance patient access with efficiency and meet performance goals.
- Tend to Others: You deliver results that matter to patients and your team while fostering a supportive, caring environment.
- Be Brave Enough to Lead: You step into challenges with confidence, making decisions that balance operational needs and patient care.
- Embrace Our Differences: You create an inclusive environment where every team member and patient feels valued and respected.
Requirements
- Where specific state disclosures or postings are required by law, we provide this information as part of our hiring process or upon request.
Compensation
- $80,000 - $95,000 USD
- We're committed to fostering a workplace where everyone feels seen, heard, and supported.
- This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, benefits, and termination.
- Legal and Compliance Notice: Tend complies with all applicable federal, state, and local laws governing nondiscrimination, equal employment opportunity, pay transparency, and other employment-related requirements.
- Where specific state disclosures or postings are required by law, we provide this information as part of our hiring process or upon request.
- Agency and recruiter notice: Tend does not accept unsolicited resumes or candidate submissions from staffing agencies or third-party recruiters.
Benefits
- 🩺 Health Comes First - Medical, dental, and vision insurance - plus our own Dental Wellness Program
- 🌴 Time to Recharge - Enjoy generous Paid Time Off (PTO) and company holidays - because rest is productive.
- 🛍️ Smart Spending Options - FSAs, HSAs, and pre-tax transit benefits
- This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, benefits, and termination.
Company info
- Actively model Tend's values and foster a culture of respect, inclusivity, and collaboration in the studio.
Equal opportunity
- Tend is an Equal Opportunity Employer.
- Equal Opportunity Employer.
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This listing is sourced directly from Hellotend's careers page and normalized into a canonical job model.