Intercom

Intercom

Senior GTM Data Analyst

Chicago, Illinois · Senior

Sponsorship not specified$168k-$201kDetected 1 day ago
SQLdbtData VisualizationA/B TestingMarketing AnalyticsSalesCustomer SupportIntercomLeadershipCommunicationCollaboration

About the role

  • The base salary range for candidates within the Greater Chicago Area is $168,100 - $200,810.
  • The base pay range is subject to change and may be modified in the future.

Responsibilities

  • Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey - from service, to sales, to ecommerce.
  • Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration.
  • Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.
  • understanding how brand marketing, executive programs, experimentation, and upper funnel initiatives drive awareness, reach, and engagement before prospects ever enter a sales cycle.
  • You will partner with Brand Marketing, Executive Programs, and GTM leadership to measure what's resonating, design experiments, and surface the insights that inform how Fin shows up in the market.
  • Own reporting and analysis for upper funnel programs - measuring reach, awareness, engagement, and early-stage interest across brand marketing, content, and executive outreach initiatives.
  • Design and analyze experiments across Mindshare programs - helping the team test messaging, channels, formats, and targeting to learn what drives awareness and engagement most effectively.
  • Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated.
  • We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home.

Requirements

  • Proof of eligibility to work in the United States is required.

Nice to have

  • 5-8 years of experience in analytics, marketing analytics, brand analytics, or a related field
  • Strong understanding of top-of-funnel and brand metrics - awareness, reach, engagement, consideration, and audience composition
  • Experience designing and analyzing experiments (A/B tests, holdout groups, incrementality measurement)
  • Strong SQL skills
  • experience with data modeling tools (e.g., dbt) is a plus
  • Experience with BI and visualization tools (e.g., Tableau, Looker, Streamlit)
  • Comfort working with qualitative and quantitative data - not everything at the top of funnel has a clean conversion metric
  • Clear communication skills - able to translate analytical findings into narratives that inform creative and strategic decision

Skills

  • Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc.

Compensation

  • The base salary range for candidates within the Greater Chicago Area is $168,100 - $200,810.
  • The base pay range is subject to change and may be modified in the future.

Benefits

  • Competitive salary and meaningful equity
  • Comprehensive medical, dental, and vision coverage
  • Flexible paid time off policy
  • Paid Parental Leave Program
  • We are a well-treated bunch, with awesome benefits!
  • All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).

Company info

  • Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.
  • Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support.
  • Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.
  • As part of the GTM Analytics team, you will be the data partner for Fin's Mindshare function - the team responsible for building brand awareness, shaping market perception, and creating early engagement with target buyers.
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This listing is sourced directly from Intercom's careers page and normalized into a canonical job model.