Airtron
Home Services Manager
Charlotte, NC, USA
Sponsorship not specified$45k-$55kDetected 14 hours ago
SalesForecastingBudgetingExcelLeadershipCommunicationOSHA
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odds of building a lasting career here
15Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70
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About the role
- The General Manager is responsible for the overall growth, profitability, and operational excellence for the Home Services Business Segment of the local Airtron Division.
- They oversee everything from high-level P&L management to the daily safety and morale of the field operations teams.
- The goal is simple: maximize revenue and profitability while ensuring every homeowner receives five-star service.
Responsibilities
- Safety Compliance: Ensure all field operations adhere to OSHA standards and local building codes, drive safety with a strong focus on leading indicators to keep the entire team safe
- Training: Implement ongoing technical and soft-skills training (customer communication, customer etiquette) for field staff.
- Quality Appearance: Ensure all field team members follow the appearance and presentation standards for themselves and their vehicles to maintain the expected standards for the Airtron brand.
- Customer Retention: Resolve high-level escalations and maintain a stellar online reputation (Google Reviews, Yelp, etc.).
- Sales Management: Work with the Sales Leadership and the sales team or lead technicians to improve "in-home" presentation and closing rates.
- Consumer Financing: Provide support training and oversight to ensure sales teams are effectively using consumer financing on all replacement opportunities and monitoring applicable KPIs.
- Marketing Oversight: Partner with marketing teams to establish sufficient marketing budgets and ensure lead flow is consistent and cost-per-lead is sustainable.
Requirements
- Proficiency with Field Service Management (FSM) software (e.g., ServiceTitan, Housecall Pro).
- Capacity Mastery: Deep understanding of how to scale operations for the "100-degree weeks" and how to keep the team busy (and profitable) during the "shoulder seasons."
- Strong ability to read and interpret P&L statements and balance sheets.
Nice to have
- Operations & Strategy
- Team Leadership & Culture
- Sales & Customer Experience
- Bachelor's degree in Business or related field preferred
- or equivalent field experience.
Compensation
- P&L Ownership: Manage the budget, control labor costs, and optimize gross margins to hit monthly and annual EBITDA targets.
Company info
- They live by the mantra: " Take care of the techs, and the techs will take care of the customers." - The Growth Catalyst: They are not content with a steady state.
- They live by the mantra: " Take care of the techs, and the techs will take care of the customers."
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This listing is sourced directly from Airtron's careers page and normalized into a canonical job model.