CNI
User Support Specialist II
Albuquerque, NM · Mid · Contract
No sponsorshipDetected 22 days ago
CybersecurityIncident ResponseCustomer SupportResearchCommunicationProblem SolvingCritical ThinkingOrganizational Skills
About the role
- As a federal contractor, CNI is a drug-free workplace and adheres to the Federal Controlled Substance Act.
- Helps with user inquiries on how to use applications. - Helps with user training on assigned software applications.
- Work is primarily performed in an office environment.
Responsibilities
- Serves as the initial point of contact for call center support for agency programs.
- Provides computer users with problem-solving support via phone and email.
- Resolves less complex issues immediately, and elevates more complex issues to senior level support or supervisory personnel.
- Performs applications development testing support, and assists with documentation. Helps with user inquiries on how to use applications.
- Learns new applications and supports new areas, as needed.
- This position works in a team environment to provide first response assistance in resolving desktop and peripheral user support issues.
- A portion of our profits is used to support Chickasaw citizens.
- We are proud to support the economic development and long-term viability of the Chickasaw Nation and its people.
Requirements
- Must be a U.S. born or naturalized citizen due to government or federal requirement
- Must be able to obtain required government security clearance
- Knowledgeable and skilled in the use of ticketing systems with ability to clearly and concisely log tickets
- Excellent problem-solving skills with ability to troubleshoot computer hardware / software issues
- Excellent critical thinking skills with ability to identify, analyze and resolve problems / issues
- Exceptional customer service skills with ability to respond to requests in a professional, helpful and timely manner
- Ability to use tact in handling difficult individuals and/or situations
- Highly organized with ability to multitask
- Ability to work in a fast-paced environment and to learn and apply new knowledge and techniques related to incident response
Benefits
- The User Support Specialist II provides information technology services support for the Indian Health Service (IHS) and remote locations.
Visa & Work Authorization
- born or naturalized citizen due to government or federal requirement
This listing is sourced directly from CNI's careers page and normalized into a canonical job model.