ServiceNow
Senior Machine Learning Engineer_Linguistics and Speech
Santa Clara, CALIFORNIA, United States · Senior · Contract
Stay score
odds of building a lasting career here
Sponsors, but it's cap-subject — you still face the weighted lottery (~61% per draw at Level IV). Good if you win; have a cap-exempt backup on your list.
Lottery odds assume a STEM candidate.
Personalize to your clock →H-1B wage level
the lottery is wage-weighted — each level is one more entry
$25,775 more — $187,075 — moves this role to Level II and 2 lottery entries. That figure is inside the range the employer already advertised.
Based on the DOL prevailing wage for this occupation and worksite, a base salary of $187,075 would place this position at wage Level II. That figure is within the posted range, and I'd like to target it. This role classifies under "Software Developers" for prevailing-wage purposes.
DOL prevailing wage, 2026-27 wage year · Software Developers (15-1252) · San Jose-Sunnyvale-Santa Clara, CA. Wage level is derived by USCIS from the offered wage, occupation and worksite; the occupation shown is inferred from the job title.
Employer immigration record
from this employer's Department of Labor filings
Green-card filing pattern in this occupation
Green-card follow-through: 90%
Files H-1B transfers
Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.
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About the role
- It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis.
- Today, ServiceNow is the AI control tower for business reinvention.
- We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.
Responsibilities
- That moment inspired Fred to build a company that could do that for everyone-freeing people from busywork so they could focus on meaningful work.
- We're building an AI-native culture where technology and talent are unstoppable together.
- Contribute to the design, development and implementation of Voice AI applications, bringing linguistic and speech expertise to the core Voice Platform (Speech Recognition, Conversation Management, Speech Generation)
- Diagnose language and speech failures in production calls, trace them to the responsible component, and drive the fix with the team.
- Partner with engineers to identify and solve the right linguistic problems, and contribute code to the features that power the user experience.
- Design linguistic experiments that drive technology choices (e.g. STT/TTS models and vendors) for Voice AI applications
- Build tooling, with the help of AI, to analyze linguistic problems at scale
- Hands-on experience building Voice AI applications
- Experience building applications on top of LLMs, including prompt engineering (considered an asset)
Requirements
- 4+ years of experience in large-scale experiment design and quantitative research projects in an industry setting or applied research
- Development experience with Python or similar languages
- The ability to think critically about integrating AI into your work, including hands-on experience with AI tools such as Claude Code, Cursor or Windsurf.
Nice to have
- Deep knowledge of the structure of several languages
- fluency in a language other than English is a plus.
Compensation
- $161k-$274k
Company info
- Our ServiceNow AI platform brings together any AI, any data, and any workflow- helping 85% of the Fortune 500® work smarter, faster, and better.
- Partner with product managers to work with customers, understand their use cases and linguistic challenges, and build for their success
- Ability to explain linguistic findings clearly to engineers, product managers, and customers.
Equal opportunity
- ServiceNow is an equal opportunity employer.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law.
- In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
- Accommodations
Visa & Work Authorization
- Export Control Regulations
This listing is sourced directly from ServiceNow's careers page and normalized into a canonical job model.