Zendesk
Scientifique de données principal(e) senior / Senior Staff Data Scientist
Montreal, Canada · Principal
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About the role
- The role involves collaboration with Security Engineers, Software Engineers, ML researchers, and product teams to share actionable insights and models that can be used to keep Zendesk's customers safe and prevent product abuse.
- Analyze large volumes of behavioral and user interaction data to identify patterns of abuse, and automatize methodology.
- Improve detection accuracy for existing spam detection projects while minimizing false positives
Responsibilities
- Run and develop our AI Security evaluation platform to test Zendesk AI features.
- Develop viable detection models and techniques using offline data that can inform and guide engineering implementation in production
- Collaborate with cross-functional teams to implement prevention strategies based on data insights
- Collaborate with our Security and Product teams on emerging data challenges and provide data science expertise
Requirements
- Advanced degree in Computer Science, Statistics, Applied Mathematics, or related quantitative field, or equivalent practical experience
- 5+ years of experience applying ML/AI in areas such as fraud detection, anomaly detection, or security
- Strong programming skills in SQL and Python, with proficiency in data processing frameworks
- Experience working with large datasets and distributed computing environments (e.g., Spark, Snowflake)
- Strong communication skills with ability to translate complex technical concepts to non-technical collaborators
Nice to have
- Proven track record implementing anomaly detection or AI Security evaluation systems at scale.
- Experience with AI Red Teaming tools.
- Knowledge of cybersecurity concepts and common attack vectors.
- Experience with ML model monitoring, maintenance in production, and customer impact of guardrails and firewall models.
- The intelligent heart of customer experience
- Zendesk software was built to bring a sense of calm to the chaotic world of customer service.
- Today we power billions of conversations with brands you know and love.
- Zendesk believes in offering our people a fulfilling and inclusive experience.
Skills
- Fluency in AI-assisted programming (e.g., Claude Code, Cursor AI) and other AI tools to accelerate workflows.
Company info
- We are an AA/EEO/Veterans/Disabled employer.
This listing is sourced directly from Zendesk's careers page and normalized into a canonical job model.