Foreup
Customer Support Specialist I (Software-4UP)
Remote (United States)
Sponsorship not specifiedDetected 3 days ago
SalesforceCRMAccountingCustomer SupportCommunicationMicrosoft Office
About the role
- We prove it every year by growing quicker than any other company in the space and servicing the most well-known courses around the nation.
- We run every aspect of a club including the restaurant, the reservation system, the pro shop, and retail store, their marketing, CRM, and member billing.
Responsibilities
- First point of contact for incoming Support & Services requests from clients with prioritization of phone calls, voicemails, and emails.
- Provides technical support & services for all products, such as Website, Office (Accounting), Reservations, CRM, Mobile Menu and App (all inclusive), G Suite, and MS Office.
- Identify critical support needs and ensure prompt resolution, including "warm," immediate transfers to Support Teams.
- Provide excellent customer service through all support channels and ongoing ticket management.
- Create documentation and knowledge base articles to improve service delivery.
Requirements
- Customer Support Specialist IOur Customer Support Specialist I is required to handle incoming customer calls and to provide detailed initial troubleshooting and, whenever possible, problem resolution.
- Ability to multi-task effectively in an energetic, fast-paced environment.
- Working knowledge of G-Suite, Microsoft Office, helpdesk software and CRM experience (Help Scout, Salesforce, Service Cloud).
- A minimum of 1 year of experience in a customer-facing role.
Nice to have
- College degree preferred and/or up to a year of equivalent relevant experience.
- Prior customer service experience in a SaaS (software-as-a-service) environment preferred, but not required.
Company info
- Act as liaison between clients and management to build positive working relationships with customers by effectively communicating ticket status and resolution to customers.
Visa & Work Authorization
- er, gender identity, sexual orientation, veteran status, physical or mental disability, genetic information, ethnicity, citizenship, or any other characteristic protected by law
This listing is sourced directly from Foreup's careers page and normalized into a canonical job model.