Selene Diligence

Selene Diligence

Loss Mitigation Specialist

Dallas, TX

Sponsorship not specifiedDetected 30 days ago
Outbound SalesExcelCustomer SupportCommunicationAdaptabilityMicrosoft Office

About the role

  • Schedule is 11a-8p Monday - Thursday / 8a-5p Fridays / 1 Saturday per month 8a-12 (Overtime/No Flex Fridays)
  • Training will be Monday-Friday 8a-5p CST
  • Contributes to the progress of the department by understanding the measurements used to define success and how they can positively impact those measurements.

Responsibilities

  • Manages competing demands.
  • Manages difficult or emotional customer situations.
  • Takes responsibility for own actions.
  • Contributes to building a positive team spirit.

Requirements

  • Ability to multi-task and consistently meet multiple deadlines.
  • Ability to work in a team environment.
  • Ability to use good judgment.
  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
  • The requirements listed below are representative of the knowledge, skill, and/or ability required.
  • The qualified candidate must have:
  • Incumbents will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.
  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The qualified candidate must have:
  • Excellent attention to detail.
  • Strong verbal and written communication skills.
  • Strong consulting and advising customer communication skills via telephone and written communication.
  • Competencies: To perform the job successfully, an individual should demonstrate the following:
  • Adaptability - Adapts to changes in the work environment. Manages competing demands. Changes approach or method to best fit the situation. Able to deal with frequent change delays, or unexpected events.
  • Business Ethics - Treats people with respect. Keep commitments. Inspires the trust of others. Works with integrity and ethically. Upholds organizational values.
  • Communications - Expresses ideas and thoughts verbally. Expresses ideas and thoughts in written form. Expresses ideas and thoughts in written form. Exhibits good listening and comprehension. Keeps others adequately informed. Selects and uses appropriate communication method.
  • Customer Service - Displays courtesy and sensitivity. Manages difficult or emotional customer situations. Meets commitments. Responds promptly to customer needs. Solicits customer feedback to improve service.
  • Dependability- Responds to requests for service and assistance. Follows instructions, responds to management direction. Takes responsibility for own actions. Commits to doing the best job possible. Keeps commitments. Meets attendance and punctuality guidelines.

Nice to have

  • Associate's degree (A.
  • A.) from two-year College preferred.
  • Two to four years' related experience and/or training required.
  • GSE loss mitigation experience preferred, with specific emphasis on FHLMC and FNMA loss mitigation.

Skills

  • Working knowledge of and experience with Microsoft Office (Word, Excel, and Outlook).
  • Previous experience with MSP, Black Knight/LPS and Sagent preferred.
  • Paid Time Off (PTO)
  • Medical, Dental &Vision
  • Employee Assistance Program
  • Flexible Spending Account
  • Health Savings Account
  • Paid Holidays
  • Company paid Life Insurance
  • Matching 401(k) Plan
  • The job requirements listed above are representative of the knowledge, skills, and/or abilities required.
  • This job description is not an inclusive list of all duties and responsibilities of this position.

Benefits

  • Selene Finance LP is committed to the total wellbeing of its employees and therefore offers one of the best benefits packages available in the industry today, which includes:

Company info

  • Selene Holdings is a multiple-lines business financial services firm with a mortgage servicing company, a loan diligence company, a title company, an insurance brokerage, and a real estate owned company.
  • We have office locations in Dallas, TX, Jacksonville, FL, and Salt Lake City, UT.
  • Founded in 2007 to address needs in the mortgage industry, Selene strives to provide amazing client and borrower experiences.
  • A positive attitude coupled with proven creative thinking and actions are all attributes we seek in every one of our employees.
  • If you want to make a difference, then Selene is the place for you!
  • Loss Mitigation Specialist - JD
  • Receives inbound calls and makes outbound calls to customers, attorneys, realtors and other authorized parties on the account and educates them on options available to resolve delinquencies.
  • Ensures compliance with company policies and procedures.
  • This role will handle specialty functions within the SPOC department such as liquidation outcomes, bankruptcy customers, and high value customers.
  • Understands and discusses customers' general requirements for loan modifications, short sales, deeds in lieu, cash for keys, and consents to judgment other loss mitigation options.
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This listing is sourced directly from Selene Diligence's careers page and normalized into a canonical job model.