PLS
Customer Collections Specialist
814 Commerce Drive, Oak Brook, IL
Sponsorship not specifiedDetected 5 days ago
Customer SupportResearchCommunicationCollaboration
About the role
- Because You Deserve Better! ® PLS - which stands for People - Location - Service - is a leading retail provider of financial services.
- The "P" comes first, because our customers are at the center of everything we do, and we recognize that it's our exceptional team members who go above and beyond every day.
- The PLS Group, headquartered in Chicago, is comprised of over 200 financial service centers in 12 states.
Responsibilities
- Maintain and manage assigned customer accounts in queue.
- Perform other tasks and duties as assigned.
- This job is located at 814 Commerce Drive, Oak Brook, IL 60523
- Through our check cashing stores, we provide consumers with convenient financial products and services to help them manage their day-to-day financial needs.
Requirements
- Prior experience in a retail or call center environment
- Must be a team player
- Must be dependable and goal driven
- Must be able to sit and/or stand for extended periods
- Must be able to lift up to 15 lbs. with little assistance
- Must be able to work in restrictive spaces and maintain concentration in a busy environment with moderate to high noise levels
Nice to have
- Previous Auto collections experience, preferred
- Spanish/English bilingual is a plus
Benefits
- for eligible team members include medical/dental/vision, 401(k), vacation, opportunities for advancement, and ongoing training.
- This position is bonus eligible
Company info
- Although many of our customers have banking relationships, we believe that our customers use our financial services because they are convenient, transparent, and frequently more affordable than available traditional alternatives.
- PLS was founded in 1997 by Bob and Dan Wolfberg, who serve as Co-Presidents.
- The person contacts customers by phone, text message, and email in an attempt to collect current and past due payments.
- He or she will provide superior customer service and work with customers in a proactive manner in order to minimize bad debt.
- Establish payment plans and follow up with customers to ensure agreements are fulfilled.
- Work with customers in a proactive manner in order to minimize bad debt and reduce delinquencies.
- We strive to demonstrate our Core Values in all positions at PLS:
- If you need a reasonable accommodation for any part of the application and hiring process, please notify your Recruiter or a member of our Human Resources team at talentacquisition@pls247.com to make arrangements.
Equal opportunity
- The decision on granting accommodation will be made on a case-by-case basis.
This listing is sourced directly from PLS's careers page and normalized into a canonical job model.