Pano AI

Senior Customer Success Manager

US - Remote · Senior · Full-time

Sponsorship not specifiedDetected 78 days ago
SwiftSalesforceAccount ManagementCustomer SuccessCommunication

About the role

  • Pano AI seeks an experienced Senior Customer Success Manager (CSM) to help us better serve both new and existing clients, during an exciting early growth phase of the business.
  • You will be an experienced professional who is driven, well versed in climate tech, safety and/or disaster relief, passionate about the environment, and able to navigate and negotiate complex regulatory and buying environments.
  • Following years of increasingly catastrophic climate disasters, we're now in the midst of one of the greatest paradigm changes in the past century with the entire disaster preparedness space being re-imagined and restructured.

Responsibilities

  • Drive ongoing account management to ensure customer satisfaction and drive additional expansion opportunities
  • Actively learn our clients needs to deliver the best solutions to their goals
  • Partner with Sales to support successful renewals and expansions in line with Pano's "land and expand" strategy
  • Foster effective decision-making and operational excellence across the business by building relationships and helping internal teams understand client priorities and business context
  • Maintain strong relationships with clients to ensure streamlined project implementation, review ongoing needs, provide timely solutions, and recommendations to help achieve success and drive adoption

Nice to have

  • BS or BA degree.
  • MBA, MS or relevant experience preferred.

Compensation

  • Final compensation for regular full-time employees is determined by a variety of factors, including job-related qualifications, education, experience, skills, knowledge, and geographic location.

Benefits

  • are tailored to local market standards and statutory requirements in the employee's country of employment, and may include health coverage, retirement or pension contributions, and paid time off.
  • You will build and maintain strong customer relationships, and serve as a trusted partner to both your customers and internal teams to maintain account health.
  • Specific benefit details will be shared during the interview process.

Company info

  • The challenge: Every minute matters in wildfire response.
  • As climate change increases the frequency and intensity of wildfires-with longer fire seasons, drier fuels, and more extreme weather-new ignitions can spread rapidly, putting communities, critical infrastructure, and ecosystems at risk.
  • Today, many wildfires are first reported by members of the public, meaning it can take valuable time to detect a fire, confirm its location and size, and mobilize responders.
  • Fire agencies need faster, more reliable ways to detect, verify, and pinpoint new ignitions so they can respond quickly and prevent small fires from becoming catastrophic events.
  • About Pano AI: Pano AI is the leader in AI-powered wildfire detection and intelligence, helping fire professionals detect, respond to, and contain wildfires faster and more safely.
  • Our platform combines advanced hardware, software, artificial intelligence, satellite imagery, and other data sources to provide real-time situational awareness and actionable intelligence.
  • Using a network of ultra-high-definition, 360-degree cameras positioned across high vantage points, Pano AI delivers a real-time view of wildfire activity, enabling faster, more informed decision-making when every second counts.
  • We are a team of more than 175 people working in a hybrid-remote environment across North America and Australia, with headquarters in San Francisco.
  • Our customers include government agencies, utilities, insurers, and private landowners who rely on Pano AI to help protect people, property, and natural landscapes.
  • Pano AI currently serves customers across the United States, Australia, and Canada, monitoring more than 50 million acres worldwide.
  • Our work has been recognized by Fast Company as one of the Top 10 Most Innovative AI Companies in 2023 https://www.fastcompany.com/90846670/most-innovative-companies-artificial-intelligence-2023 and one of the World's Most Innovative Companies in 2026 https://www.fastcompany.com/91502951/pano-ai-most-innovative-companies-2026, ranking #1 in Sustainability.
  • We have also been named to TIME's https://www.linkedin.com/company/time/ list of the 100 Most Influential Companies of 2025 https://time.com/collections/time100-companies-2025/7289577/pano-ai/ and recognized by MIT Technology Review https://www.technologyreview.com/2024/10/01/1104375/2024-climate-tech-companies-pano-ai-fire-detecting-ai/as one of the top climate technology companies to watch.
  • Backed by $89 million in funding https://techcrunch-com.cdn.ampproject.org/c/s/techcrunch.com/2023/07/10/pano-series-a-extension/amp/ from leading investors including Giant Ventures, Liberty Mutual Ventures, Tokio Marine Future Fund, Congruent Ventures, Initialized Capital, Salesforce Ventures, and T-Mobile Ventures, we're building technology that helps communities around the world become more resilient to wildfire.
  • Learn more at www.pano.ai http://www.pano.ai.
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This listing is sourced directly from Pano AI's careers page and normalized into a canonical job model.