Manhattan Associates

Senior Learning Enablement Consultant

Atlanta, GA · Senior

Sponsorship not specified$50k-$75kDetected 8 days ago

Stakeholder ManagementSupply ChainCustomer SuccessResearchCollaborationMentoringWarehouse Management SystemTransportation Management

About the role

Every day, our supply chain commerce technology connects two billion people to 20 billion consumer choices.
In the warehouse, on the road and in the store, we make what was once impossible, possible.
If you want to tackle complex problems and redefine markets, you've come to the right place.

Develop and maintain instructor resources, job aids, quick reference guides, FAQs, demonstration recordings, and other supporting enablement assets.
Apply AI to accelerate research, summarize technical concepts, draft knowledge resources, create demonstration content, and improve operational efficiency while maintaining technical accuracy and quality.

Experience using AI-powered productivity tools to improve enablement effectiveness and operational efficiency.
They embrace emerging technologies, leverage AI responsibly, continuously expand their product expertise, and thrive in a collaborative environment focused on delivering measurable customer and business outcomes.
Bachelor's degree or equivalent combination of education and relevant work experience.
3+ years of experience in technical enablement, customer education, consulting, implementation, enterprise software, supply chain solutions, or related experience.
Demonstrated experience delivering technical learning experiences to technical and business audiences.
Strong facilitation, consulting, presentation, and stakeholder management skills.
Experience partnering with cross-functional teams, including Product Management, Professional Services, Customer Success, Sales, and Support.
Ability to independently manage multiple priorities and customer engagements in a fast-paced environment.
Strong analytical skills with the ability to interpret learner feedback, customer insights, and business outcomes to drive continuous improvement.
Experience with Manhattan Associates solutions or other enterprise SaaS platforms preferred.
Familiarity with warehouse management, transportation management, retail, commerce, or supply chain technologies preferred.
Willingness to travel domestically and internationally up to 50-75%, based on business needs.

Capture customer insights, recurring questions, implementation challenges, and product feedback during engagements and communicate findings to appropriate stakeholders.
Influence enablement strategy by identifying opportunities to improve customer adoption, delivery quality, and operational effectiveness.
Recommend enhancements to delivery methods, supporting resources, and enablement processes that improve learner experience and operational efficiency.
Contribute to continuous improvement initiatives that strengthen customer outcomes and overall enablement quality.
Leverage AI-powered productivity tools responsibly to improve preparation, documentation, customer engagement, demonstrations, and supporting enablement materials.

Customer Enablement & Learning Delivery
Facilitate advanced product training, workshops, demonstrations, guided exercises, and hands-on labs that accommodate diverse learning styles and technical skill levels.
Build customer confidence and accelerate product adoption by serving as a trusted advisor throughout the learning journey.
Maintain expertise across assigned solution areas while continuously learning new Manhattan products, technologies, and industry trends.
Partner with Product Management, Product Development, Professional Services, Customer Success, Sales, Support, and Learning Experience Designers to identify enablement needs and deliver scalable learning solutions.
Build trusted relationships across the organization to ensure learning programs remain aligned with business priorities and product strategy.
Learning Content Contribution
Review learning materials to validate technical accuracy, usability, and alignment with current product functionality.
Recommend improvements to learning experiences based on customer interactions, learner feedback, product changes, and delivery experience.
Learning Effectiveness & Continuous Improvement
Evaluate learning effectiveness using learner feedback, assessment results, customer insights, and business outcomes.
Analyze recurring trends to identify opportunities for improving learning programs, customer adoption, and enablement effectiveness.

Serve as the primary enablement lead for assigned products, strategic customers, or business initiatives.
Prepare and deliver enablement for new product releases by rapidly developing product expertise and ensuring customers are prepared to successfully adopt new functionality.
Consult with customers and internal stakeholders to recommend effective enablement approaches that support business objectives and successful product adoption.
Deliver engaging instructor-led, virtual, and hybrid learning experiences for customers, partners, and internal audiences.

This listing is sourced directly from Manhattan Associates's careers page and normalized into a canonical job model.