Kyndryl

Kyndryl

Customer Unit Leader

Ottawa, Ontario, Canada

Sponsorship not specifiedDetected 9 days ago
ExcelCustomer SuccessLeadershipCollaborationMentoring

About the role

  • In this role, you'll be the strategic force behind customer satisfaction, growth, and profitability.
  • You'll be the advocate for your accounts within the broader Kyndryl community, championing their needs and unlocking new opportunities.
  • But this role is about more than just oversight-it's about impact.

Responsibilities

  • You'll personally engage with C-suite executives, deepen relationships, and ensure that Kyndryl's advise, build, and run capabilities are aligned with industry and regional trends.
  • You won't just manage-you'll inspire.
  • You'll coach Customer Partners daily, helping them excel as trusted advisors, expand Kyndryl's scope, and deliver excellence.
  • Your leadership will be powered by AI and data-driven decision making, using analytics and AI to guide strategy, forecast performance, and develop opportunities.
  • And you'll master the orchestration of complex ecosystems, aligning cross-functional teams and partners to deliver seamless, high-value solutions.
  • Maintain deep industry and regional insight to align Kyndryl's capabilities with customer needs.
  • Ensure the right capacity and skills are deployed to deliver quality outcomes across the unit.
  • Own customer satisfaction across all accounts, including Managed Services and Consult delivery.
  • Personally engage with C-suite executives to support sales and delivery efforts.
  • Leverages AI and data-driven insights to guide strategy, enhance opportunity development, and empower Customer Partners to deliver greater value.

Requirements

  • You're good at what you do and possess the required experience to prove it.
  • However, equally as important - you have a growth mindset
  • You are customer-focused - someone who prioritizes customer success in their work.
  • And finally, you're open and borderless - naturally inclusive in how you work with others.
  • 10+ years of experience selling to the public sector
  • We believe in growth, and we're excited to see what you can bring.

Benefits

  • Uphold and promote Kyndryl's Diversity, Equity, and Inclusion objectives.

Company info

  • At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress
  • with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.
  • The Role
  • Are you ready to lead a high-impact portfolio of customer accounts and shape the future of customer success at Kyndryl? We're looking for a visionary leader like you to take on the role of Customer Unit Leader (CUL)-someone who can drive transformation, orchestrate complex ecosystems, and deliver commercial excellence across an entire customer unit.
  • At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses.
  • We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge.
  • For our people-Kyndryls-that means doing purposeful work that powers human progress.
  • Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.
  • As a CUL you should ensure all customers in your portfolio have a customer growth plan, that demonstrates a plan to make plan.
  • One of the benefits of Kyndryl is that we work with customers in a variety of industries, from banking to retail.
  • We're looking for a visionary leader like you to take on the role of Customer Unit Leader (CUL)-someone who can drive transformation, orchestrate complex ecosystems, and deliver commercial excellence across an entire customer unit.
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This listing is sourced directly from Kyndryl's careers page and normalized into a canonical job model.