Redpanda Data
IT Engineer
Austin, Texas - Hybrid
Sponsorship not specified$98k-$115kDetected 25 days ago
PythonBashPowerShellSQLAWSGCPAzureLinuxAgentic AIComplianceOnboardingCommunicationCollaborationMicrosoft Teams
About the role
- Redpanda is looking for a people-oriented third Information Technology Engineer, with an emphasis on the "Engineer".
- We believe that an engineering and AI-forward approach is a benefit to most technical challenges and we're looking to hire someone that feels the same.
- While strong technical skills are highly valuable, being able to take those skills and turn them into automated processes is where we see the difference between good and great.
Responsibilities
- Support security and compliance efforts by owning detection and response across our security stack, including CrowdStrike, Bitdefender, Kolide, Okta, 1Password, and Abnormal
- Support MDM operations, rollouts, and migrations across JumpCloud, Iru/Kandji, InTune, and Landscape
- Explore and opportunistically leverage AI to improve operations, workforce IT experiences, and to scale up your own impact
- Prior experience in an IT specialist, helpdesk, or desktop support role
Requirements
- Experience with Linux device management
- Experience with a variety of MDM's
Nice to have
- 2-4+ years of experience in a systems administrator or IT engineer role
- Hands-on experience with a variety of MDM platforms
- Kandji, InTune, or JumpCloud preferred
- Experience with identity and access management, especially Okta
- Experience working a helpdesk queue and owning tickets end-to-end
- Experience managing and troubleshooting macOS, Windows, and Linux devices
- Ubuntu and Fedora preferred
Skills
- Own new hire onboarding and hardware asset lifecycles
- Share responsibility with the IT team for offboarding, asset management and device deployment
- Create documentation/content for end-user guidance
- Experience configuring, troubleshooting, and managing collaboration tools including Slack, Google Workspace, Microsoft Teams, and Zoom
- Experience configuring and monitoring endpoint security tools
- Excellent written and oral communication skills
Compensation
- Experience writing scripts to automate IT processes (Python, Bash/Zsh, PowerShell, etc.)
- Experience with Linux device management
- Experience with a variety of MDM's
- Experience with CrowdStrike Falcon or similar EDR platforms
- Familiarity with Kolide or other device trust and compliance tools
- Exposure to GRC or compliance programs (SOC 2, ISO 27001)
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This listing is sourced directly from Redpanda Data's careers page and normalized into a canonical job model.