ott
Financial Service Representative (Mandarin) - Montreal
Montreal, Quebec
Sponsorship not specifiedDetected 20 days ago
CRMOutbound SalesCommunication
About the role
- At OTT, you'll get numerous opportunities to learn and grow, alongside a cohort of talented people from diverse backgrounds and industries.
- Tackling business challenges in a collaborative and innovative environment, you'll be encouraged to be your best self and make a meaningful impact.
- This role also involves working with internal teams to ensure a coordinated approach to make clients satisfied.
Responsibilities
- Manage inbound/outbound calls in a timely, friendly and effective manner
- Perform customer verification in accordance with requirements and policies
- Maintain a cleaning work environment
- The primary responsibility is to develop the client base, identify clients' needs, and promote company's products and services.
Requirements
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of circumstances
- Mandarin proficiency is mandatory in order to service our Mandarin speaking clients
Compensation
- We provide a comprehensive compensation package and a variety of opportunities for you to grow in a dynamic, collaborative, progressive, and high-performing team.
Company info
- Create a customer-oriented culture where customers are respected including welcoming customers with greetings and providing walk-in customers with tea/coffee/water
- Identify and assess customers' needs to reach solutions and achieve satisfaction
- Keep records of communication with customers and records of transactions
- Build sustainable relationships with customers through trust and communication
- OTT Financial Group is the parent organization of a group of financial services and investment companies.
- We leverage cutting-edge fintech innovations to bring excellent financial advice and best-in-class wealth management to our customers and business partners.
- Empowering 5,000+ merchants and hundreds of thousands of individual clients across Canada, we are the home to a wealth of expertise in forex and securities trading, mobile and cross-border payment, and investment fund management.
- We are ambitious, results-focused, and forward-looking.
- We are looking for experienced Financial Service Representative (FSR) to support our business growth in Quebec.
This listing is sourced directly from ott's careers page and normalized into a canonical job model.