Zayo

OSP Service Assurance Project Manager

United States

Sponsorship not specified$77k-$119kDetected 6 days ago

Project ManagementStakeholder ManagementExcelVendor ManagementProcurementLeadershipCommunicationProblem SolvingConstruction ManagementFiber Optics

About the role

Zayo's 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers.
Zayo's communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access.
Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

Lead and manage the planning and execution of outside plant break/fix from inception to completion.
Coordinate with internal teams (engineering, construction, design) and external stakeholders (clients, vendors, contractors) to ensure SLA objectives are met.
Oversee OSP activities, including fiber placement, splicing coordination, make-ready support, restoration, and maintenance.
Establish, monitor, and manage Key Performance Indicators (KPIs) of deliverables and supporting workflows to measure operational performance, as well as identify and assess areas of opportunity for improved process efficiencies and performance.
Identify potential project risks and develop mitigation strategies to avoid delays and minimize further damage related to active outages.
Maintain clear and continuous communication with all stakeholders, including clients, senior management, project teams, and vendors.
Manage and maintain customer communications in partnership with the NOC throughout Fiber restoration and maintenance processes.
Conduct regular quality inspections and audits throughout the project to ensure adherence to design specifications and industry best practices.
Manage relationships with contractors, vendors, and subcontractors, ensuring their performance aligns with project requirements and timelines.
Review and manage contracts, change orders, and procurement processes as needed.

Must have working knowledge of structured cabling and routing.
Must be familiar with email, MS Excel, Word, Google Earth.
Proven experience managing fiber optic and cable maintenance, to include restoration and emergency repairs.
Must be able to read and understand network diagrams, KMZs, and be able to analyze OTDR test results to troubleshoot faults.
Excellent communication and interpersonal skills, with the ability to work with a wide range of stakeholders.
Strong problem-solving skills and the ability to adapt to changing project conditions.
Knowledge of safety regulations, quality control, and construction standards in OSP projects.
Ability to sit at a desk for extended periods.
Develop detailed project plans, schedules, and work within budgets for projects as required.

High school diploma or equivalent, required.
Bachelor's degree required in Engineering, Construction Management, Telecommunications, or a related field, preferred, or additional years of experience may be used in lieu of this preference.
At least five (5) years of experience in the telecommunications industry with outside plant, fiber optics, telecommunication architectures, optical transport equipment, and project management experience.

$77,100 - $118,600 USD/annually
The base pay range shown is a guideline and reasonable estimate for this role.
It takes into account the wide variety of factors that are considered in making compensation decisions.
Actual compensation offered may vary from the posted range based upon geographic location, work experience, skill level, certifications, and other business and organizational needs.
Non- sales roles may be eligible to participate in a discretionary annual incentive plan.
Sales roles may be eligible to participate in a sales incentive plan.

Additionally, this position may be eligible for certain benefits, such as health insurance, life insurance, disability retirement plans, paid time off.
Benefits, Rewards & Wellness
Excellent Health, Dental & Vision Insurance
Retirement 401(k) Savings Plan
Generous paid time off policy including paid parental leave

Zayo is an equal opportunity employer to all protected groups, including protected veterans and individuals with disabilities.
If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us.

This listing is sourced directly from Zayo's careers page and normalized into a canonical job model.