Fora
Senior Manager, Payment Operations
New York City · Senior · Part-time
No sponsorship$140k-$195kDetected 1 day ago
Stakeholder ManagementPerformance ManagementLeadershipCommunicationCollaboration
About the role
- Fora is seeking a Senior Manager of Payment Operations to oversee the end-to-end processes that determine a core part of the advisor experience: ensuring advisors are paid accurately and on time.
- The scope of the role is highly dynamic and execution-oriented.
- Responsibilities may range from resolving payment issues alongside Engineering, to partnering with Product on advisor-facing earnings tools, to redesigning workflows that improve operational efficiency and scalability.
Responsibilities
- Operational process management: Design, document, and continuously improve end-to-end workflows across booking ingestion and payouts, ensuring accuracy, efficiency, and scalability.
- Automation & escalation: Identify automation opportunities, implement solutions that reduce manual work, and build clear escalation paths for exceptions and issues.
- Team leadership: Build, mentor, and manage a high-performing team across HQ and offshore. Including hiring, performance reviews, and day-to-day development.
- Performance monitoring: Own KPIs across bookings and payouts, track trends, and deliver regular reporting and actionable insights to senior leadership.
- This role is ideal for someone who thrives in fast-moving environments, takes ownership from start to finish, and enjoys building better systems and processes while developing strong cross-functional relationships.
- Design, document, and continuously improve end-to-end workflows across booking ingestion and payouts, ensuring accuracy, efficiency, and scalability.
- Identify automation opportunities, implement solutions that reduce manual work, and build clear escalation paths for exceptions and issues.
- Build, mentor, and manage a high-performing team across HQ and offshore.
- Own KPIs across bookings and payouts, track trends, and deliver regular reporting and actionable insights to senior leadership.
- Reporting to the Director of Payment Operations, this role will own booking ingestion and commission payouts while leading a team across HQ and offshore support.
Requirements
- Stakeholder management: Track record of working cross-functionally and translating operational needs into clear requirements.
Nice to have
- 5-8 years across a combination of consulting, investment banking, or high-growth startup environments.
- Experience in hands-on operational role is strongly preferred.
- Background in a marketplace, fintech, or payments business
- Experience at a startup or high-growth company where processes were built from scratch
- Familiarity with payment operations tooling and comfort partnering with engineering teams
- Actively experimenting with AI tools in day-to-day work, with genuine interest in how AI can transform operational functions
- MBA or other advanced degree
Skills
- Exceptional written and verbal skills across a wide range of audiences.
Compensation
- Compensation for this role varies based on experience, with an indicative range of $140K–$195K + equity.
Benefits
- Unlimited vacation
- Health Insurance (including an option completely covered by Fora HQ)
- Dental & Vision Insurance
- Commuter Benefits
- Supplemental Life Insurance
Company info
- to help the next generation of travel entrepreneurs turn their love for travel into a fulfilling career, whether full-time or part-time.
- We believe that everyone, from seasoned professionals to first-time advisors, can build something both profitable and personal.
- Founded in 2021 by seasoned entrepreneurs, Fora has grown steadily since, expanding to a team of 200+ full-time employees based in downtown New York City.
- In 2026, we announced our $60 million Series D investment round, led by Forerunner and Tactile Ventures, with continued participation from existing investors Thrive Capital, Insight Partners, and Heartcore Capital.
- We've also been recognized as a LinkedIn Top Startup 2024, Fast Company's Most Innovative Companies 2025 and 2023, and we were most recently recognized as one of the TIME100 Most Influential Companies 2026.
- We're building the first truly unified platform for all travel needs-leveraging the best of human expertise and technology to transform how people plan and book travel.
Equal opportunity
- Fora is committed to an equitable hiring process and an inclusive work environment.
- BIPOC and traditionally underrepresented candidates are strongly encouraged to apply.
- We will not discriminate and will take action to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, gender, national origin, age, religion, creed, disability, veteran's status, sexual orientation, gender identity, gender expression or any other characteristic protected by law.
Visa & Work Authorization
- Fora is unable to sponsor or assist with U.S. work authorization.
This listing is sourced directly from Fora's careers page and normalized into a canonical job model.