Quicknode
Technical Support Engineer
United States
Sponsorship not specifiedDetected 14 days ago
PythonGoRubyTerraformAnsibleLinuxCustomer SupportDNSCommunication
About the role
- You will be responsible for ensuring that we provide resolutions to customers quickly and when that is not possible, translate customer hardships into actionable items for our developer team to fix.
- Our network is servicing more than 10 billion requests per month, so you will be crucial in debugging the core issues customers are having with the use of custom software, off-the-shelf tooling, and more.
- We're looking for an individual who does not need constant supervision to track issues, reproduce customer issues, etc.
Responsibilities
- Have handled customer support in a technical capacity.
- Lead a customer support team in a technical capacity.
- Dealing with technical customer support (troubleshooting, CLI tools, Linux).
Requirements
- Experience in maintaining infrastructure as code (Terraform and preferably Ansible, but experience in Salt, Puppet or Chef is acceptable).
- Expertise in managing Linux hosts.
- Experience with proactive alerting and monitoring systems technologies.
- 1+ years of experience in a technical support role.
Skills
- Quicknode is a cloud-based infrastructure company that powers the blockchain ecosystem.
- Quicknode is backed by some of the world's best investors including Tiger Global, Y Combinator, SoftBank, and the Seven Seven Six Fund.
Compensation
- The Quicknode compensation philosophy includes pillars to ensure fair and unbiased compensation for all employees.
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This listing is sourced directly from Quicknode's careers page and normalized into a canonical job model.