Rilla
Customer Success Manager
New York City
Sponsorship not specified$90k-$110kDetected 15 days ago
Project ManagementHubSpotAccount ManagementFinancial AnalysisCustomer SuccessCommunicationMentoring
About the role
- Rilla's Customer Success Team sits at the unique intersection of customers, product, and go to market.
- Your contributions will be instrumental in driving our customers' revenue growth and align their success with Rilla's growth.
- You will play a critical role in maintaining one of our key metrics - Net Revenue Retention - an important component of Rilla's ongoing growth and success.
Responsibilities
- Build relationships with our clients and develop deep empathy for their workflows and requirements. This will involve visiting clients in person.
- Drive customer account growth through persuasive storytelling supported by data, taking ownership of the NRR metric.
Requirements
- You are always looking to learn more and learn faster.
- Experience in world-class customer success management, account management, project management, or operations.
- You can move, think, act, and learn extremely fast.
- Familiarity with conversation intelligence products
- Familiarity with G Suite, Slack, Hubspot, Mixpanel, and Planhat
- Familiarity with the home improvement or home services industries
Compensation
- Our compensation philosophy is that we always pay top of the market, 90th percentile.
- What that means is a $90,000-$110,000 base, significant equity, and uncapped commission.
- This leads to an expected total compensation of up to ~$250,000 with significant upside due to Rilla's trajectory, and this doesn't even account for the plethora of additional benefits.
Benefits
- Medical, dental, and vision insurance
- Gym membership
- 401(k) retirement plan
- Commuter benefits
- Take what you need paid time off, not accrual-based
- $1,000 stipend for learning and personal growth
Company info
- Rilla is on a mission to index the offline world.
- Today, we've built the leading sales coaching software for organizations doing sales offline. We have over 1000 customers, including The Home Depot, KKR, Neighborly, and PulteGroup, using our product to enable AI sales coaching across their organization.
- We are backed by Google Ventures, Bessemer Ventures, Crew Capital, and Broom Ventures, along with others.
- We're an in-office team in NYC with builders who operate like high-speed reinforcement learners. We obsess over our customers, move at a high velocity, are not afraid of failure, and look to maximize our real-world impact.
- Today, we've built the leading sales coaching software for organizations doing sales offline.
- We have over 1000 customers, including The Home Depot, KKR, Neighborly, and PulteGroup, using our product to enable AI sales coaching across their organization.
- We're an in-office team in NYC with builders who operate like high-speed reinforcement learners.
- We obsess over our customers, move at a high velocity, are not afraid of failure, and look to maximize our real-world impact.
- Facilitate a smooth and successful onboarding experience for customers, ensuring their long-term success with Rilla.
- In this role, your mission will be to deeply understand our customers' most pressing challenges, collaborate closely with our sales and product teams to successful onboard and implement Rilla, and leverage data and financial analysis to achieve account growth.
- Coordinate with our Account Managers to drive large upsell opportunities for enterprise customers.
This listing is sourced directly from Rilla's careers page and normalized into a canonical job model.