Cdw
Principal Consulting Engineer - Contact Center - Five9
Remote – USA · Principal
Sponsorship not specified$147k-$241kDetected 13 days ago
PythonJavaA/B TestingCRMCiscoResearchLeadershipCommunicationPublic Speaking
About the role
- Salary ranges may be subject to geographic differentials
- CDW is committed to being an AI-fluent organization
- We're looking for people who bring curiosity, a learner's mindset, and a willingness to engage with ever-evolving technology and tools.
Responsibilities
- Perform client consultation: Plan, design, implement, and support IP-based call center solutions, with a focus on Five9.
- Collaborates with the technical architect on training plans and approaches to best equip staff for successful implementations.
- Develops standards, best practices, and training for team members along with technical architect and technical lead in their area of expertise.
- Our goal is to create a culture where AI enhances-not replaces-human creativity and decision-making.
- We welcome thoughtful use of AI to expand your perspective and elevate how you share your story, while ensuring your application remains rooted in your own background, judgment, and voice.
- At CDW we act as one-building trust, speaking candidly, and working together to achieve more.
- That's why we think of ourselves as coworkers, not just employees-working together to solve complex challenges and deliver real impact for our customers and communities.
- As a full‑stack, full‑lifecycle technology partner, CDW brings deep expertise, strong relationships, and broad industry knowledge to help turn ideas into outcomes.
- Together, we deliver the full promise of what technology can do.
Requirements
- Requires in-depth and/or breadth of expertise across field of specialization and has broad knowledge of other job family within the organization function.
- Ability to navigate difficult customer environments independently, effectively, and consistently.
- Bachelor's degree and 10+ years of experience delivering large scale, enterprise-class technical solutions including planning, development, implementation, and support.
- Or, 14+ years of experience delivering large scale, enterprise-class technical solutions including planning, development, implementation, and support.
- High-end experience in PBX and/or Call Center systems engineering.
- This role requires Five9 expertise, with exposure to NICE CXone or Amazon Connect.
- Experience with call flow analysis and development.
Nice to have
- Knowledge of voicemail, unified messaging, IVR systems, integration to CRM packages.
- AUCCE Specialization or other Contact Center vendor equivalent.
- Excellent written, presentation, and verbal communication skills including demonstrated experience presenting technology recommendations from a business perspective to internal and external clients.
- Proven ability to research advanced and complex technology solutions, evaluate alternatives, make recommendations, and present materials to clients in manner that meets enterprise-level client needs.
- Demonstrated ability to act in a calm and productive manner when confronted with change, ambiguity, and risk.
- Identifies and engages all levels of leadership to proactively address problems.
- Demonstrated ability to multitask and effectively prioritize workload under tight deadlines in a fast-paced environment.
- Must be able and willing to work beyond their regularly scheduled shift, select weekends, overtime as necessary or on occasion to meet operational needs.
Skills
- During our application process, our goal is to understand your experience, strengths, skills, and qualifications.
Compensation
- $147,000 - $240,800 depending on experience and skill set
- Annual bonus target of 10% subject to terms and conditions of plan
- Salary ranges may be subject to geographic differentials
Benefits
- overview: https://cdw.benefit-info.com/
- We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI.
Company info
- CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what's possible through technology. What makes CDW different isn't just what we do-it's how we do it. At CDW we act as one-building trust, speaking candidly, and working together to achieve more. We play to win-focusing on what matters most and delivering for our customers. And we think forward-staying curious, moving fast, and continuously learning. We believe meaningful work happens when people feel supported, heard, and empowered to contribute. That's why we think of ourselves as coworkers, not just employees-working together to solve complex challenges and deliver real impact for our customers and communities.
- As a full‑stack, full‑lifecycle technology partner, CDW brings deep expertise, strong relationships, and broad industry knowledge to help turn ideas into outcomes. When you join CDW, you become part of a collaborative environment where your work matters, your growth is supported, and your contributions help shape what's next.
- Together, we deliver the full promise of what technology can do. Together, we Make Amazing Happen.
- CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.
- CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what's possible through technology.
- What makes CDW different isn't just what we do-it's how we do it.
- We play to win-focusing on what matters most and delivering for our customers.
- And we think forward-staying curious, moving fast, and continuously learning.
- We believe meaningful work happens when people feel supported, heard, and empowered to contribute.
- When you join CDW, you become part of a collaborative environment where your work matters, your growth is supported, and your contributions help shape what's next.
Equal opportunity
- CDW is an equal opportunity employer.
This listing is sourced directly from Cdw's careers page and normalized into a canonical job model.