Synchronyfinancial

VP, Technology Collections & Customer Service Programs

Stamford Hub, USA · Vp

No sponsorship$150k-$250kDetected 12 days ago

AgileStrategic CommunicationsForecastingOnboardingCustomer SupportLeadershipCommunicationCollaboration

About the role

Salaries are adjusted according to market in CA, NY Metro and Seattle.
Our Way of Working: We're proud to offer you flexibility.
At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices.

The role will manage dependencies and delivery across Agile Release Trains (ARTs) and multiple workstreams, coordinating the development of new features and capabilities that enhance servicing functions and support Synchrony's client partners.
Program Leader will drive process and delivery improvements to increase speed-to-market, strengthen cross-team collaboration, and enable consistent, high-quality execution.
Lead large-scale, enterprise Agile initiatives using Scaled Agile Framework (SAFe) methodologies.
Lead, manage, and direct cross-functional technology and business resources across the full Agile delivery lifecycle.
Coordinate delivery and collaboration across ARTs, other SIs, external dependency teams, and third-party partners aligned to program commitments.
Develop and execute program plans; communicate status, milestones, risks, and issues to business and technology leadership; drive timely escalation and resolution.
Identify, manage, and mitigate risks; manage cross-ART dependencies, sequencing, and prioritization to ensure on-time delivery.
Own and manage the overall program budget, including forecasting and financial governance.
Partner closely with key stakeholders to ensure alignment between strategy, roadmap, and execution.
Drive continuous improvement by assessing ART agility/maturity and implementing measurable improvements.

Bachelor's degree with 12+ years of technology experience and 5+ years of people leadership experience (or equivalent).
Strong understanding of servicing/collections operations and the enabling technology stack.
8+ years of experience designing, developing, and implementing information systems.
10+ years of program management experience with strong practical expertise in Agile and SAFe methodologies.
Ability and flexibility to travel for business as required
You must be 18 years or older
You must have a high school diploma or equivalent
You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles.
Employees, level 8 or greater, must have at least 18 months' time in position before they can post.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

This role will work closely with stakeholders to deliver against the agreed vision and roadmap, foster innovation, and lead agile teams in partnership with other technology and business teams across the enterprise.
The salary range for this position is 150,000.00 - 250,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am - 5pm Monday to Friday, Central Standard Time

We will not sponsor individuals for employment visas, now or in the future, for this job opening

This listing is sourced directly from Synchronyfinancial's careers page and normalized into a canonical job model.