PRG

Claims Supervisor

Charlotte, NC

Sponsorship not specified$125k-$160kDetected 22 days ago

Data AnalysisComplianceCustomer SupportLeadershipCommunicationProblem SolvingTime ManagementMentoringMicrosoft OfficeConstruction Management

About the role

Foster a positive, high-performance culture in a fast-paced, results-driven environment.
Conduct account audits and queue analyses, communicating findings and recommendations to improve team performance.
Participate in the recruitment, onboarding, training, and development of Recovery Specialists.

This role is responsible for driving team productivity, developing employees, analyzing performance metrics, resolving complex claim situations, and ensuring compliance with company policies and industry standards.
Duties and Responsibilities Lead, coach, and develop a team of Recovery Specialists to achieve monthly recovery and productivity goals.
Drive accountability for recovery performance, liquidation improvement, quality, and operational efficiency.
Monitor and manage key performance metrics, including claims worked, call volume, and recovery results, to maximize team effectiveness.
Provide guidance and support in complex claim situations, including escalation and de-escalation efforts, while identifying and implementing process improvements.
Adapt leadership and coaching approaches to effectively manage diverse personalities, experience levels, and performance needs.
Partner with the Claims Manager and field leadership to execute strategic initiatives and align operations with industry best practices.
Leverage reporting and data analytics to drive individual and team results.
Maintain accurate and timely performance and employee documentation in company systems.
Collaborate with cross-functional teams to resolve complex issues, improve processes, and support departmental growth objectives.

Qualifications 2+ years of leadership or supervisory experience required.
3+ years of experience in recovery, collections, construction, insurance, finance, or a related industry.
Bachelor's degree preferred.
Proficiency in Microsoft Office Suite and the ability to quickly learn and navigate multiple business systems and applications.
Experience with risk management, regulatory compliance, and internal controls.

Manage employee attendance, schedules, PTO, and timekeeping practices while ensuring compliance with applicable wage and hour requirements.

This listing is sourced directly from PRG's careers page and normalized into a canonical job model.