Nearmap

Nearmap

Senior Customer Success Manager

Lehi, UT, United States · Senior

Sponsorship not specifiedDetected 20 days ago
SalesforceSalesNegotiationProcess ImprovementCustomer SuccessCustomer SupportCommunicationCollaborationProblem SolvingMicrosoft Office

About the role

  • About Nearmap Property intelligence is reshaping how the world understands the built environment, and Nearmap is driving that.
  • If you're energized by turning hard problems into real-world impact, we'd love to meet you.
  • Role Location: Fully remote within the continental United States.

Responsibilities

  • Provide proactive customer service and support to drive customer satisfaction.
  • Manage subscription renewals for a large portfolio, ensuring a smooth and efficient process.
  • Maintain up-to-date account intelligence in Salesforce and leverage customer data to inform engagement strategies.
  • Collaborate with the Customer Experience team to develop scalable approaches for managing a large portfolio using customer experience and marketing automation techniques.
  • Identify churn risks and implement proactive measures to address them, ensuring high levels of retention.
  • Collaborate cross-functionally to resolve customer issues and support growth opportunities.
  • Partner with Sales teams to identify and develop upsell opportunities.
  • Analyze diverse and moderately complex challenges to develop creative solutions within established guidelines.
  • Demonstrated success in developing and executing customer-centric strategies to maximize value from technology solutions.
  • Experience managing multiple account engagements and handling escalations in collaboration with Sales and Support teams.

Requirements

  • 5+ years of experience in customer success, consulting, or technical pre-sales in a SaaS or high-tech company.
  • Proven ability to map customer business processes to product capabilities.

Skills

  • Excellent negotiation and decision-making skills, with a data-driven approach to prioritization.
  • Ability to identify and act on growth opportunities.
  • Proficiency in Salesforce and Microsoft Office tools.
  • Exceptional program management skills, combining creative problem-solving, business acumen, and analytical aptitude.
  • Ability to work independently, take initiative, and thrive in a fast-paced environment.
  • Cultural awareness and appreciation for diversity in professional settings.
  • Tertiary Qualifications
  • Bachelor's degree required
  • Why you'll love working at Nearmap:
  • Nearmap offers:
  • Company-sponsored volunteering days to give back.
  • Generous parental leave policies for growing families.

Benefits

  • In addition to flexible time off, Nearmap offers 4 extra "YOU" days off each year - take a break, no questions asked!
  • Discounted Private Health Insurance plans.
  • Monthly wellbeing and technology allowance.

Company info

  • Serve as a trusted advisor to customers, guiding them through onboarding, product adoption, retention, and growth initiatives to optimize customer lifetime value.
  • Actively nurture customer advocacy, encouraging customers to promote Nearmap both internally and externally.
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This listing is sourced directly from Nearmap's careers page and normalized into a canonical job model.