SMCP – Sandro, Maje, Claudie Pierlot, Fursac
Digital Customer Service Assistant, SMCP Group
New York, New York, United States
Sponsorship not specifiedDetected 6 days ago
SalesforceExcelCustomer SupportCommunicationProblem SolvingMicrosoft Office
About the role
- Operating across diverse international hubs, from Shanghai to New York City, our commitment to sustainable growth defines our brand values.
- With a portfolio comprising four distinguished global brands - Sandro, Maje, Claudie Pierlot, and Fursac - our influence spans 46 countries from free-standing lifestyle boutiques to leased concession shop-in-shops and off-price outlets.
- Complementing our physical presence, our eCommerce websites in the U.S. and Canada extend our reach as we continue to shape the future of Contemporary Luxury Fashion across the globe.
Responsibilities
- Perform manual refunds, price adjustments and create customer site credits when necessary
- Partner with the eCommerce team to translate customer insights into website and operational improvements, while tracking and reporting contact drivers to identify trends and eliminate recurring issues
- Ability to collaborate across departments and international teams
Requirements
- Must be proficient in Microsoft Excel and Microsoft PowerPoint
- Prior experience with Manhattan Active Omni, Adyen and/or Salesforce a plus
Compensation
- 4 completely remote workweeks per year.
Benefits
- Anchored by three pillars - Product, People, and Planet - our CSR strategy is a testament to our dedication to sustainability and Diversity, Equity, Inclusion, and Belonging (DEIB).
- Health, Vision, and Dental Insurance
Company info
- SMCP is a prominent global leader in the luxury fashion market, celebrated for its Parisian Chic ready-to-wear and accessories collections.
- Visit our Global Company website at https://www.smcp.com/en to learn more.
- What Sets Us Apart as an Employer in the Global Luxury Fashion Space
- At SMCP, our distinctiveness as an employer in the global luxury fashion sector lies in our unwavering commitment to Corporate Social Responsibility (CSR).
- Our clearly defined core values, instilled from the top down, form the bedrock of our organizational culture.
- Here at SMCP, we prioritize the well-being and satisfaction of our 6500 world-wide passionate entrepreneur team members.
- Our strong financial results are bolstering or appeal as an employer, marking 2021 as our "comeback" year.
- Add to this mix our uniquely coveted Parisian chic merchandise collections, and you have an employer that not only sets trends in the fashion world but also cultivates a work environment that fosters innovation, diversity, and success.
- Here at SMCP, passion meets purpose, and together, we redefine the future of luxury fashion.
- What We Are Looking For
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