House Rx

Sr. Clinical Operations Manager

United States · Senior

Work authorization required$150k-$190kDetected 33 days ago

SwiftCustomer SuccessCustomer SupportPharmacy PracticeLeadershipCommunicationProblem SolvingTime ManagementMentoring

About the role

Clinical Operations Managers (COMs) are specialty pharmacy SMEs with deep operational understanding.
COMs are the primary customer operational contact, managing workflow operations through daily interactions with clinic staff and resolving escalations cross-functionally, both inside the clinic and across House Rx's internal team.
A COM balances problem solving and rolling up their sleeves in the workflow.

People Management: Oversee daily operations, manage schedule adherence, and maintain a high-energy culture.
Customer Request Evaluation: Lead assessments of the operational implications of customer requests, working toward mutually viable and effective solutions.
Financial Growth: Support Customer Success Managers in identifying opportunities for financial growth initiatives within customer programs.
Relationship Building: Establish and maintain strong, collaborative relationships with key stakeholders, including dispensers, clinic staff, financial personnel, providers, and executives. Your ability to connect with stakeholders at all levels is essential.
Oversee daily operations, manage schedule adherence, and maintain a high-energy culture.
Support Customer Success Managers in identifying opportunities for financial growth initiatives within customer programs.

Applicants must be based in the United States and have permanent US work authorization.
Your ability to connect with stakeholders at all levels is essential.
Experience in operational oversight, with a focus on issue resolution and process optimization.
Skills: Strong relationship-building and communication skills, with the ability to adapt communication styles to various audiences
excellent time management skills with the ability to manage effectively across multiple customers.

8+ years of experience with a minimum of 3-5 years managing specialty pharmacy operations or a similar role, with a demonstrated track record of success in customer relations and operational management.
Experience/knowledge of the pharmacy space is required
specialty pharmacy experience is strongly preferred

Analytical Abilities: Proficient in analyzing operational metrics to identify/diagnose issues.
Operational Proficiency: Experience in operational oversight, with a focus on issue resolution and process optimization.

Senior COM: $150,000-190,000
This range represents the low and high end of the anticipated base salary/wage.
The actual base salary/wage will depend on several factors, including experience, knowledge, and skills.
Actual compensation packages may include other elements such as equity, paid time off and benefits.
Why You Should Join Our Team
At House Rx, we strive to build and maintain an environment where employees from all backgrounds are valued, respected and have the opportunity to succeed.

Flexible work hours and flexible paid time off
Generous parental leave
Comprehensive healthcare, vision and dental benefits
Competitive salary and equity stake
You'll find a culture that supports open communication, embracing failure as a learning opportunity, and always being open to new ideas-no matter how radical.

Regularly monitor communication channels, task queues, and documentation to identify potential operational gaps before they impact customers.
Aim for zero emergent escalations.
We are seeking an experienced and dynamic Senior Clinical Operations Manager to lead our customer operations by balancing key responsibilities in Customer Success and Pharmacy Operational Management.
The COM role continues to evolve, allowing room for new ideas and the opportunity to shape what the role and the company look like moving forward.
Most of our COMs travel ~20% of the time, but this may be higher or lower depending on the portfolio of customers (will be discussed further throughout the interview process).
Proactive Monitoring: Regularly monitor communication channels, task queues, and documentation to identify potential operational gaps before they impact customers. Aim for zero emergent escalations.

Applicants must be based in the United States and have permanent US work authorization.

This listing is sourced directly from House Rx's careers page and normalized into a canonical job model.