Maven Clinic

Maven Clinic

VP of Business Operations

New York, NY; Remote, US (Hub cities) · Vp · Full-time

Sponsorship not specified$275k-$320kDetected 43 days ago
RESTForecastingCadenceLeadershipCollaboration

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odds of building a lasting career here

59Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds (Level IV)94
Fits your clock70

Sponsors, but it's cap-subject — you still face the weighted lottery (~61% per draw at Level IV). Good if you win; have a cap-exempt backup on your list.

Lottery odds assume a STEM candidate.

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About the role

  • This role is accountable for driving member enrollment into Maven's programs across our core business and, by extension, the revenue those enrollments generate.
  • Enrollment is not a single-team problem.
  • It sits at the intersection of nearly every function at Maven, and this role is built for someone who thrives there.

Responsibilities

  • Own member growth for the Core Business: Be directly accountable for enrollment targets across Maven's core business and for the revenue those enrollments drive.
  • Set the strategy, build the plan, and act as a control tower across all cross-functional teams driving revenue to deliver the results quarter over quarter.
  • Build and run a scalable enrollment engine: Own the full journey from eligible population to enrolled, activated member - spanning client launches, member acquisition and messaging, the enrollment product experience, and re-engagement of eligible-but-not-enrolled members.
  • Deliver AI enablement across the organization: Own the function that introduces new ways of working with AI at Maven - and, just as importantly, measures them.
  • Build the adoption playbook, instrument usage and impact team by team, and continuously optimize the value the company gets from how Mavens use AI in their day-to-day work.
  • Lead the central operations team: Own the function that enables our member operations and client operations teams to deliver more operationally excellent service.
  • Lead the strategy and operations team: Own a central strategy & ops function that brings analytical rigor and operating discipline to teams across the org, with specific focus on partnering with Sales, Client Success, and Payer Growth.
  • Optimize relentlessly around data: Build and consistently iterate on the funnel, and create systems that enable quick diagnoses of opportunities.
  • Build operational metrics that act as leading KPIs for each team contributing to enrollments and bring quantitative rigor into how teams execute against targets.
  • Hold the cross-functional machine accountable: Partner daily with Client Success, Marketing, Product, Finance, Data, Clinical, Payer, Sales, and Operations - and hold each team accountable to its operational KPIs in the enrollment process.

Requirements

  • Proven people and organizational leadership.
  • You can set direction for several distinct teams at once - growth, operations, strategy, and enablement - sequence their priorities, and push each toward fundamentally new approaches rather than incremental improvement.
  • Operational systems and scaling experience.
  • You have owned the tooling, processes, and systems that service or operations teams depend on, and know how to make them effective and scalable ahead of demand.

Compensation

  • The base salary range for this role is $275,000 - $320,000 per year.

Benefits

  • Whole-self care through wellness partnerships
  • 16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for 1 year+)
  • Annual professional development stipend and access to a personal career coach through Maven for Mavens
  • 401K matching for US-based employees, with immediate vesting
  • Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics.
  • These benefits are applicable to Maven Clinic Co., US-based, full-time employees only.
  • 1099/Contract Providers are ineligible for these benefits.
  • Fortune Best Workplaces in Health Care (2024)

Company info

  • enrollments.
  • It also owns three central functions that determine how well the rest of the company executes: AI enablement, central operations, and strategy & operations.
  • You'll partner daily with Client Success (who own the client relationships that unlock eligible populations), Marketing (member acquisition and lifecycle), Product (enrollment experience and funnel), Finance (targets, forecasting, and unit economics), Data (measurement, segmentation, and attribution), and Clinical and Operations teams.
  • Because so many teams touch enrollment, a core part of the job is holding those cross-functional partners accountable to their piece of the machine - the engine only works when every team delivers its part.
  • This is a senior leadership role with a broad and growing remit.
  • You will build, lead, and develop a multi-function organization - including leaders who own member growth, central operations, strategy & ops, and AI enablement - and you will be measured on what those teams collectively deliver.
  • You set the strategy, define the operating cadence, and raise the bar for analytical rigor across a wide cross-functional surface.
  • We're also looking for someone who can expand the definition of the job.
  • A great deal of enrollment optimization work is already underway, but there is not enough strategic thinking about fundamentally new ways to drive enrollments - approaches that don't simply depend on securing permission to communicate with a client's employees.
  • You are accountable for ensuring your team finds and opens those new avenues, and for creating the conditions and analytical foundation that let them do it.
  • Own member growth for the Core Business: Be directly accountable for enrollment targets across Maven's core business and for the revenue those enrollments drive. Set the strategy, build the plan, and act as a control tower across all cross-functional teams driving revenue to deliver the results quarter over quarter.

Equal opportunity

  • Maven is an affirmative action and
  • equal opportunity employer.
  • equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.

Visa & Work Authorization

  • This role requires active work authorization in the US.
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This listing is sourced directly from Maven Clinic's careers page and normalized into a canonical job model.