Airbus

Airbus

Senior Customer Support Director

Herndon Area, VA · Director

No sponsorship$145k-$165kDetected 4 days ago
Computer VisionProject ManagementSalesAccount ManagementNegotiationOperations ManagementCustomer SupportAerospace EngineeringLeadershipCommunicationPublic Speaking

About the role

  • As such, they are the main focal point and accountable for all post sales-related activities, and to ensure customer satisfaction while preserving Airbus interest.
  • The Senior CSD will be allocated to one Cat 1S (Strategic Customer).
  • In conjunction with the Sales Director, they are responsible for identifying customer needs and subsequently promoting and supporting the sale of Customer Services range of products and services.

Responsibilities

  • For their major Cat 1S and Cat 1 accounts, the Senior CSD is responsible to coordinate and oversee all post sales-related activities through the whole aircraft life cycle, including aircraft Entry into Service (EIS) preparation, post EIS daily support and End of Operations management, in accordance with Purchase Agreement and all subsequent Customer Services commercial agreements.
  • Provide a high level of support to the aircraft sales team during Marketing phases of the aircraft sales, including giving presentations and RFI on customer services.
  • Assess and define customer's needs based on their support intel with the aim to embed the customer services package within the aircraft sales campaign.
  • Identify opportunities to engage with the customer through different types of events/forums that will support the development of the relationship with Airbus
  • On top of their customer accounts management activities, the senior CSD is expected to use their strategic acumen to lead at least one transversal project supporting the transformation of critical Airbus Customer Services processes across business units and regions.

Requirements

  • Knowledge, Skills and demonstrated capabilities
  • Proven resilience and ability to work under significant exposure and pressure
  • 10 years minimum of experience in the aerospace industry
  • Have demonstrated experience in leading and managing transverse teams and activities with no hierarchical authority.
  • Possess an excellent track record of customer interfacing experience
  • Travel Required:

Nice to have

  • Project Management Certification is a plus

Compensation

  • Salary range based on the required profile: $145,000 - $165,000/year.
  • Individual pay is based on skills, experience, and other relevant factors.

Benefits

  • These are our current benefit offerings for the current plan year and are subject to change without notice.

Company info

  • Airbus Americas Customer Services, Inc.
  • US - Direct Hire
  • Experience Level:
  • Professional
  • Remote Type:
  • Customer Account and Service Management ------
  • Airbus provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status.
  • In addition to federal law requirements, Airbus complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
  • This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, demotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits and training.
  • Airbus expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status.
  • As a matter of policy, Airbus does not sponsor visas for US positions unless specified.
  • Only applicants with current work authorization will be considered.
  • Airbus does not offer tenured or guaranteed employment.

Equal opportunity

  • Equal Opportunity Employer to applicants with disabilities.
  • If you require assistance or an accommodation to complete your application, please contact us at USCareers@airbus.com

Visa & Work Authorization

  • Authorized to Work in the US
  • As a matter of policy, Airbus does not sponsor visas for US positions unless specified.
  • Only applicants with current work authorization will be considered.
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This listing is sourced directly from Airbus's careers page and normalized into a canonical job model.