Mybrightwheel

Mybrightwheel

Manager, Strategy and Operations

United States

Sponsorship not specifiedDetected 13 days ago
SnowflakeRedshiftSalesforceSalesCadenceLeadershipCommunication

About the role

  • Our Team Our team is passionate, talented, and customer-focused.

Responsibilities

  • Lead the Sales Operations function for Brightwheel's Expansion business - which covers our emerging product lines including curriculum, professional development, and financial products - managing a team of 2 to start
  • Partner cross-functionally with Expansion business owners, Sales leadership, PDE, and Finance to define priorities, align on strategy, and translate analytical output into operational decisions.
  • Help GTM leadership think through how the Expansion function should evolve: what to build, in what sequence, and with what resources.
  • Design and implement scalable processes and playbooks that support the full Expansion sales motion - from lead routing and scoring to rep workflow, handoff design, and post-sale coordination.
  • Design and ship lead scoring models and value-based routing frameworks using product signals, behavioral data, and firmographic inputs from Salesforce, Gong, and Clay.
  • Build AI-driven analytical workflows - automated closed-loss analysis, Gong transcript classification, distribution QA, account segmentation - that run without manual intervention.
  • scoping projects across teams, holding stakeholders to timelines, and thinking strategically about how the function should be designed and sequenced.
  • You build teams that can operate without you, coach toward independence rather than creating dependency, and care about the growth of every IC on your team as much as you care about your own output.

Requirements

  • 5-7 years of experience in SaaS Ops, RevOps, GTM Ops, or a comparable function, with at least 2 years directly managing 2+ people.
  • Strong analytical fluency and hands-on experience with Redshift, Snowflake, or equivalent data warehouse
  • comfortable with Sigma, Salesforce, and analytical tooling.
  • Demonstrated AI fluency: you've built end-to-end automated workflows, not just used AI to assist manual work. You should be able to describe something you've built that runs without you.
  • A track record of developing strong individual contributors - you build team systems, document institutional knowledge, and coach toward independence.
  • Program management chops: you've owned multi-stakeholder projects end-to-end - scoped them, managed the timeline, resolved blockers, and delivered. You don't need a PM to stay on track.
  • Executive communication skills: leads with a recommendation, defends it clearly, and adjusts based on feedback without losing the thread.
  • Brightwheel is committed to creating a diverse and inclusive work environment and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
  • Protecting Our Applicants: Please be aware of recruiting scams impersonating Brightwheel. All legitimate communications come from @mybrightwheel.com http://mybrightwheel.com addresses, and we never ask for payment or sensitive personal data as part of our hiring process. If you suspect fraudulent contact, reach out to security@mybrightwheel.com. Thank you for helping us keep our applicant community safe.

Nice to have

  • Brightwheel is the largest, fastest growing, and most loved platform in early ed, trusted by millions of educators and families every day.
  • Our team is passionate, talented, and customer-focused.
  • We embody our Leadership Principles https://mybrightwheel.com/about/ in our work and culture.
  • You've built end-to-end automated workflows that run without you - not just used AI to assist manual work.
  • You've owned analytics and intelligence projects in fast-moving SaaS environments and know what it takes to translate messy data into clean decisions.
  • You're equally at home in a Sigma dashboard, a Salesforce report, a Gong transcript analysis, and an exec-level readout.
  • When you walk into a room with a VP, you come with a point of view and the data to back it up - not a set of charts that ask the audience to figure out the answer.
  • You're a builder of process as much as a builder of models.

Skills

  • Brightwheel is committed to creating a diverse and inclusive work environment and is an equal opportunity employer.
  • Protecting Our Applicants: Please be aware of recruiting scams impersonating Brightwheel.
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This listing is sourced directly from Mybrightwheel's careers page and normalized into a canonical job model.