Chanel
Senior Technical Delivery Manager, CRM Technology & Client Data
New York · Senior
Sponsorship not specifiedDetected 1 day ago
Code ReviewBigQueryCloud PlatformsCI/CDData AnalysisProject ManagementAgileSalesforceCRMLogisticsCustomer SupportTest AutomationLeadershipProblem SolvingMentoringAdaptabilityOrganizational Skills
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About the role
- CHANEL is looking for a S enior Technical Delivery Manager, CRM Technology & Client Data to join our US TECH CRM team in New York City.
- The Senio r Technical Delivery Manager, CRM Technology & Client Data at C HANEL acts as the bridge between strategic Salesforce CRM visio n, the business and hands-on execution.
- Th is Delivery Senior Manager is the primary subject matter expert for Salesforce Data 360 and the Chanel CRM ecosystem ( Salesforce Data 360, Marketing Cloud, Google BigQuery).
Responsibilities
- Strong partner ship with the Tech Data 360 Product Owner, on the strategic roadmap, is necessary.
- Th is IC role will partner with several internal teams to define and manage initiatives to drive the business in a complex luxury retail environment.
- The role will manage the vendor, w orking with business stakeholders, internal PM/BA team, testers, and other internal and external technology teams to ensure on time and successful delivery of the CRM roadmap.
- Lead the Build: Lead the Agile Delivery Team responsible for executing the CRM technical roadmap. Manage sprint planning, resolve technical roadblocks, and ensure the on-time delivery of high-quality code
- Implement Best Practices: Own and enforce the team's engineering standards, including environment management, release protocols, code versioning (CI/CD), and deployment methodologies
- Drive Quality: Implement and manage rigorous code review processes, automated testing, and QA practices to ensure the stability and integrity of all deliverables
- Global support includes the CHANEL Culture Fund, which supports a select group of leading art culture institutions across the globe, and the CHANEL Next Prize for the next generation of creative talent.
- Since 2011, Fondation CHANEL's mission is for women and girls to be free to shape their own destiny.
- Chanel is a private company whose values are grounded in creating conditions for people to perform at their best and feel fulfilled and confident in their work.
- We offer Employee Resource Groups in the US that are voluntary, open to all, employee-led groups formed around a shared identity or lived experience, whose aim is to foster a diverse, inclusive, and equitable community aligned with the values and missions of the communities they support.
Requirements
- Advise the Product Owner and business stakeholders on the practical application and effort required for new features, grounding their requests in technical reality
- Ability to navigate and influence cross-functionally, acting as a team player
- Strong organizational & management skills, ability to multi-task concurrent projects and help team adhere to deadlines
- Ability to independently identify issues, collect data, establish facts, and draw valid conclusions
Nice to have
- Understanding of CRM, CDP, Data Analytics, Data Processing (Master Data Management, Data Quality Management ) and Consumer Databases principles
- Strong knowledge and experience of Consumer databases and CRM development and configuration
- Strong understanding of environment management, release management, code versioning best practices, and deployment methodologies
- Demonstrated use of basic AI in the current role, such as automation of administrative tasks or personal productivity examples, must have
- Knowledge of Agentforce Vibes for rapid prototyping, very nice to have
- New York City (NYC preferred, will consider candidates for office in Piscataway, NJ)
- Minimum of 7 years CRM / CDP / Data 360 experience, with Salesforce expertise (Sal esforce Marketing Cloud, Data 360/ CDP and Salesforce Core)
- Bachelor's degree or equivalent experience.
Skills
- Strong relationship management skills
Compensation
- The anticipated base salary range for this position is $87,500-$1 75,000.
- A base salary is one component of the total compensation for this position.
- Other forms of variable pay [may/will] be offered for this position.
Benefits
- Wellbeing resources include dedicated paid time off for wellbeing (2-week August Office Closure) and a Wellbeing fund
- Family and care giving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership)
- Generous paid time off policies to include vacation, holiday, sick and volunteer days
- Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program
- Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking
- Employees are encouraged to take time off annually to volunteer through the CHANEL Community.
Company info
- Senior Technical Delivery Manager, CRM Technology & Client Data
- At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress.
- We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams.
- We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.
- Hands-On Technical Leader:
- A "player-coach" who is as comfortable leading a technical design session as they are reviewing complex code and configuration.
- This captures the essence of being both a manager and a practitioner
- Pragmatic & Analytical Problem-Solver:
- Possesses a strong analytical mindset to independently diagnose complex issues, balanced with the pragmatism to balance technical excellence with the practical needs of business delivery
- Collaborative & Influential Communicator:
- A natural collaborator who can build strong partnerships with architects and developers, and effectively communicate and influence across all levels, from technical teams to senior business leaders
- Expert Delivery & Project Manager:
- Demonstrates proven organizational skills to manage concurrent projects, indirect teams, and vendor partners, ensuring deadlines are met and teams are aligned
- Commitment to Engineering Excellence:
Equal opportunity
- At CHANEL, we are intentional in promoting Diversity & Inclusion. We foster respect, empathy, and dignity for all. We believe strongly that the diversity of our people across the full spectrum of human differences is essential to our organisation and the connections we have with each other and our clients.
- Chanel Community:
- CHANEL Community empowers our employees to channel their passions, talents and sense of purpose to contribute to and learn from our communities.
- Employees are encouraged to take time off annually to volunteer through the CHANEL Community. CHANEL also matches employee donations to select charitable organizations.
Visa & Work Authorization
- US support currently includes Annual sponsorship of the MoMA film program, Tribeca Film Festival programs and Through Her Lens, Support of the Academy Gold Fellowship for Women and Sponsorship of the BAAND Together Dance Festival at Lincoln
This listing is sourced directly from Chanel's careers page and normalized into a canonical job model.