Famly
US Customer Success Manager
Arlington, Virginia, United States
Sponsorship not specified$67k-$73kDetected 8 days ago
Computer VisionJiraHubSpotAccount ManagementCustomer SuccessIntercomLeadershipCollaborationMentoring
About the role
- That means guiding them through onboarding, running proactive check-ins and quarterly business reviews (QBRs), spotting renewal and expansion opportunities, and stepping in when a key account needs urgent help.
- This role suits someone who wants to work across all of customer success rather than specializing in one lane.
- We're a small team inside a fast-scaling company, and priorities shift.
Compensation
- Salary in the $67-73k/year range (depending on experience) Competitive benefits such as 401k with employer match, health insurance, and paid maternity/paternity leave.
Benefits
- If you bring strong experience in two of the following three areas, we want to hear from you: customer success, SaaS, and early childhood education.
- Salary in the $67-73k/year range (depending on experience) Competitive benefits such as 401k with employer match, health insurance, and paid maternity/paternity leave.
Company info
- You've used HubSpot, Intercom, and/or Jira in a previous role You've worked in a customer success or sales capacity at a software company with ties to the education sector While we'd love someone who has experience in the arena doing this type of work, we appreciate that everyone brings something unique.
- If you don't tick every box above, to hell with it - apply anyway.
- We'd still love to read your application.
- We guarantee we'll create the time, space and leadership (as well as the budget) to make sure you grow and develop.
This listing is sourced directly from Famly's careers page and normalized into a canonical job model.