Assembled

Assembled

Software Engineer - AI Agents & Platform

San Francisco, CA · Staff+

Work authorization requiredDetected 96 days ago
GoLLMsRAGAgentic AICanvaUX ResearchCustomer SupportResearchCommunicationCollaborationProblem Solving

About the role

  • We're already deploying our systems at leading tech companies like Canva, Patreon, and Babylist, giving us complex real-world scenarios to solve with rapid feedback loops.
  • For United States Applicants: Assembled participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States.

Responsibilities

  • Build foundational new features: Develop product features from the ground up, such as implementing a way to analyze gaps in a company's knowledge base with LLMs and building sophisticated information collection techniques with cutting edge STT and TTS.
  • You'll help design and build a workflow builder that distills the complexity of workflows into a simple, intuitive interface, making powerful tools accessible and easy to use for support agents.
  • Improve LLM model results: Enhance our retrieval augmented generation engine using techniques like vector search, document re-ranking, and hypothetical document embeddings.
  • Develop LLM Infrastructure: Architect the abstractions that enable the integration of various types of LLMs tailored for different applications.
  • You'll design and implement evaluation and logging systems to monitor performance and build interfaces that expand our platform's capabilities.
  • Companies like Canva, Etsy, and Robinhood use Assembled to coordinate their entire support operation - in-house agents, BPOs, and AI - in a single operating system.
  • With AI Agents that resolve cases end-to-end, AI Copilot for agent assistance, and AI-powered workforce management that optimizes both human and AI capacity, Assembled helps teams deliver faster, better service while making smarter decisions about how to staff and automate.
  • Backed by $71M from NEA, Emergence Capital, and Stripe, we're building the platform that makes AI and human collaboration actually work.
  • Pioneering new LLM evaluation techniques https://www.assembled.com/blog/ai-at-assembled-an-empirical-comparison-of-llm-evaluation-metrics-in-a-customer-support-setting
  • We value diverse perspectives and are committed to building an inclusive workplace where everyone feels like they belong and has the opportunity to do their best work.

Requirements

  • Assembled is required to verify your right to work in the UK and will conduct a Right to Work check prior to employment in accordance with applicable law.
  • Have 5+ years of experience in software engineering as an individual contributor.

Benefits

  • Generous medical, dental, and vision benefits
  • Paid company holidays, sick time, and unlimited time off
  • Monthly credits to spend on each: professional development, general wellness, Assembled customers, and commuting
  • Paid parental leave

Company info

  • Our AI Agents & Platform Team is building autonomous AI agents that handle the most challenging aspects of customer support and let human agents focus on high-value interactions.
  • The team also builds the systems and evangelizes the best practices for Agentic development.
  • The engineering challenges are significant: building autonomous agents that can reliably handle customer interactions, designing systems that scale across communication channels, and pushing the boundaries of what's possible with current LLM technology.
  • Examples of what you might work on:
  • Scaling LLMs with Golang https://www.assembled.com/blog/scaling-llms-with-golang-how-we-serve-millions-of-llm-requests
  • Enhancing RAG results with Reciprocal Rank Fusion and Hybrid Search https://www.assembled.com/blog/better-rag-results-with-reciprocal-rank-fusion-and-hybrid-search
  • Encourage a startup mentality that's all about staying positive, aiming for top-notch product quality, and taking initiative.
  • Engage with customers: Collaborate with our customers (both support agents and managers) to understand their needs, how they interact with our product, and how we can improve their lives.
  • Enjoy fast-paced environments and can quickly adjust when new insights come from customers or prospects.
  • Great customer support requires human agents and AI in perfect balance, and Assembled https://www.assembled.com/customers is the only unified platform that orchestrates both at scale.
  • Collaborate with our customers (both support agents and managers) to understand their needs, how they interact with our product, and how we can improve their lives.

Visa & Work Authorization

  • Assembled participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States.
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This listing is sourced directly from Assembled's careers page and normalized into a canonical job model.