Prudentia Sciences
Director, Customer Success
Cambridge, MA, Remote (United States) · Director
Sponsorship not specifiedDetected 26 days ago
Machine LearningProduct ManagementProduct StrategyHubSpotAccount ManagementBusiness DevelopmentCustomer SuccessCustomer SupportCommunicationMentoringPublic Speaking
About the role
- We're seeking an exceptional Director of Customer Success to join our fast-growing team during a pivotal phase.
- This is a high-impact, hands-on position where you'll shape customer success strategy while directly managing a portfolio of enterprise accounts.
Responsibilities
- In this role, you'll own strategic relationships with our most important biopharma customers, driving deep platform adoption, measurable business outcomes, and retention.
Benefits
- The Opportunity We're seeking an exceptional Director of Customer Success to join our fast-growing team during a pivotal phase.
Visa & Work Authorization
- ives Lead quarterly business reviews that demonstrate clear ROI, align on evolving priorities, and strengthen executive sponsorship Define and track customer health metrics (NRR, GRR, NPS, product adoption) and translate
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