ShipHero
General Manager
Allentown, PA
Sponsorship not specifiedDetected 1 day ago
Project ManagementExcelSupply ChainLogisticsInventory ManagementHREmployee RelationsCustomer SupportLeadershipCommunicationCollaborationOSHAWarehouse Management System
About the role
- The General Manager is accountable for the full operational performance of their LVK Logistics facility, serving as the on-site leader responsible for people, process, and results.
- This is a hands-on leadership role embedded in a high-velocity 3PL fulfillment environment.
- Performance is measured against four network-wide pillars: On-Time Processing, Inventory Accuracy, Error and Refund Reduction, and Labor Management.
Responsibilities
- Manages within the guidelines of company policies and procedures, best practices, and provincial employment standards, maintaining clear and open communication with leadership.
- Builds positive employee relations and leads team member initiatives to create and promote an environment where team members are involved and committed to the business's success through continuous improvement initiatives.
- Ensures supervisors and staff members are well-trained and motivated to support the requirements of customer contracts and the company's direction.
- Actively works on succession planning by selecting, developing, and training operations managers, supervisors, team leaders, and support team members.
- Seeks ways to collaborate with peers to compare best practices.
Requirements
- Experience in multi-facility and/or multi-client environments.
- Previous experience with Warehouse Management Information System (WMS).
- The GM operates as both a site leader and a network contributor - sharing best practices, participating in cross-site initiatives, and helping build the operational foundation required for long-term network scalability.
- Establishes performance goals to ensure that the required level of productivity, accuracy, quality, cost, and organizational objectives are met.
- Ensures team member compliance with quality assurance standards required to maintain a food-safe warehouse.
- Ensures operations have the required resources and are organized to maximize performance and customer service within a pre-approved budget.
Nice to have
- A bachelor's degree in Business, Supply Chain, Logistics, or a related field is preferred.
Skills
- Operationally strong with sound business judgment obtained through supply chain experience at the managerial level.
- Proven ability to consistently meet or exceed performance metrics (KPIs).
- Enhanced commercial financial skills for analysis and budgeting.
- Uses analytical reasoning to quickly understand and identify issues and propose solutions to solve problems to resolution.
- Our Core Values: Do the right thing - Our employees are held to the highest standards.
Benefits
- The General Manager owns all aspects of site operations, including receiving and put away, inventory management and control, same-day order fulfillment, returns management, and environmental health and safety compliance.
- Ensures managers, supervisors, and team members comply with all regulations under the Occupational Health and Safety Act in their jurisdiction, including safety, violence, and harassment laws.
Company info
- ShipHero Fulfillment is now LVK Logistics!
- At LVK, we are not just a fulfillment center; we are your dedicated partner, committed to enhancing your brand's journey and delivering unparalleled results.
- We are looking for a talented professional to join our team!
- Supervisory Responsibilities: Manages within the guidelines of company policies and procedures, best practices, and provincial employment standards, maintaining clear and open communication with leadership.
- Ensures that customer and company KPI reporting is done in a timely and effective manner to accurately and proactively measure the performance requirements for their sites.
Equal opportunity
- LVK is committed to a diverse and inclusive workplace.
- LVK is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or any other characteristic protected by law.
- We are committed to providing employment accommodation per the law.
- If you require accommodations due to a disability at any stage of our hiring process, please notify our Human Resources Team.
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This listing is sourced directly from ShipHero's careers page and normalized into a canonical job model.