inKind
IT Manager
Austin, in-person
Sponsorship not specified$120k-$140kDetected 15 days ago
Platform EngineeringCybersecurityJiraForecastingBudgetingVendor ManagementCustomer SupportZendeskDNSZero TrustLeadershipCommunicationCollaboration
About the role
- This role blends hands-on technical execution with people and vendor management to ensure employees have reliable, secure, and well-supported technology.
- As the company scales, you'll help define processes, policies, and systems that improve reliability, security, and employee experience, while remaining close to the work yourself.
- This is a highly collaborative role that works across all departments to ensure technology enables productivity rather than becoming a bottleneck.
Responsibilities
- You will own day-to-day IT operations across corporate infrastructure, identity and access management, endpoint management, SaaS tooling, help desk support, and lightweight office network administration.
- Dog-friendly workspace in a secure building with great views of downtown Austin
Requirements
- Bachelor's degree in Computer Science, IT Administration, or a related field-or equivalent practical experience
- 5+ years of experience in IT operations or IT support roles, with 1-2+ years in a people or project leadership role
- Experience implementing and maintaining MDM solutions (e.g., JAMF, Rippling, VMware AirWatch)
- Working knowledge of cybersecurity best practices for endpoints, access management, and employee tooling
- Operationally focused: You enjoy keeping systems running smoothly and improving them over time
Nice to have
- Experience implementing or working within an IT Service Management (ITSM) framework
- Familiarity with ITSM tools such as Jira Service Management, Zendesk, ServiceNow, or similar
- ITIL v4 Foundation certification (or equivalent experience)
- Experience supporting teams in a startup or high-growth environment
- Daily lunches and snacks
Skills
- Administer the organization's identity and access management systems, including role- and group-based access controls
- Help define IT processes, documentation, and standards as the organization scales
- Continuously identify opportunities to improve reliability, security, and employee experience
Compensation
- $120,000 - $140,000 DOE + Benefits
Benefits
- Generous PTO and company holiday policy + company paid Short Term Disability
- Child Care Benefits and generous parental leave
- $120,000 - $140,000 DOE + Benefits
- The IT Manager at inKind is responsible for building, operating, and continuously improving our internal IT environment to support a fast-growing, late-stage startup.
Company info
- inKind connects passionate diners with exceptional restaurants across the country. inKind partners with thousands of restaurants and has millions of users who want to discover great places, dine confidently, and earn meaningful rewards.
- Through the inKind app, guests earn 20% back every time they dine, turning everyday meals into something more rewarding.
- From celebrated restaurant groups like José Andres and Michael Mina to beloved neighborhood favorites, inKind helps diners explore the best restaurants in town while supporting the restaurants and chefs who shape how their cities eat.
- Rooted in hospitality and built on a win-win philosophy, inKind exists to help great restaurants thrive while inspiring guests to dine out more often.
- Every meal creates value on both sides of the table, empowering diners to savor more while strengthening the restaurant community.
- inKind is an Equal Opportunity Employer.
- We believe that diversity is vital to inKind's ability to provide our clients with the best recommendations and are committed to fostering a varied and inclusive work environment.
- Your race, color, ancestry, religion, gender, gender identity, national origin, sexual orientation, age, marital status, disability status, veteran status, or any other protected category have no bearing on our hiring decisions.
- By submitting this application, you acknowledge that inKind Cards, Inc. may share the information you provide with trusted third-party service providers, including fraud detection and application processing partners, to evaluate your application and ensure the integrity of our hiring process.
This listing is sourced directly from inKind's careers page and normalized into a canonical job model.