Higharc
Client Strategy Manager
Remote (United States) · Senior · Full-time
Sponsorship not specifiedDetected 55 days ago
Project ManagementAccount ManagementERPLeadershipCommunication
About the role
- Join a founding team who've shipped products for Autodesk, Electronic Arts, Nike, and Apple.
- Adoption here isn't about usage, it's about changing how builders work.
- With that discipline in place, you focus on customer outcomes, executive alignment, adoption strategy, change management, and account health.
Responsibilities
- You'll own a small number of complex enterprise homebuilders and help them adopt Higharc in ways that materially change how their business operates.
- Lead executive conversations on your own around business goals, adoption milestones, risks, tradeoffs, and value.
- Orchestrate internal teams across Implementation, Solutions, Product, Engineering, Support, and Sales to keep outcomes moving.
- You'll partner with a dedicated Project Manager who owns project plans, reporting, documentation, and system hygiene.
Requirements
- Guide clients beyond recreating legacy workflows toward new workflows, decision rights, and the adoption behaviors required to realize value.
Nice to have
- Experience in residential homebuilding, construction technology, AEC, manufacturing, ERP, or other operationally complex industries
- A major plus if you also bring:
Benefits
- Own adoption outcomes from post-sale alignment through launch, rollout, value realization, and long-term account health.
- Comfort using data, customer health signals, and AI-enabled tools to understand account health and adoption progress
Company info
- Higharc is a VC-backed startup that is changing how new homes are designed and built. Join a founding team who've shipped products for Autodesk, Electronic Arts, Nike, and Apple. We have raised over $175M with support from top-notch venture capital firms and more than 18 strategic investors-industry leaders in construction, building products manufacturing, and distribution.
- Higharc is seeking a Client Strategy Manager to own the adoption strategy for your book of business. Reporting to the Senior Manager of Client Strategy, you'll lead customers from cross-departmental alignment through implementation, launch, measurable adoption, and long-term value realization.
- Higharc is a VC-backed startup that is changing how new homes are designed and built.
- We have raised over $175M with support from top-notch venture capital firms and more than 18 strategic investors-industry leaders in construction, building products manufacturing, and distribution.
- Higharc is seeking a Client Strategy Manager to own the adoption strategy for your book of business.
- Reporting to the Senior Manager of Client Strategy, you'll lead customers from cross-departmental alignment through implementation, launch, measurable adoption, and long-term value realization.
- we are seeing an uptick of fraudulent recruiting activity claiming to be associated with Higharc.
- All communication and outreach from our in-house team will come from an @higharc.com email address.
- 5+ years in client success, implementation leadership, enterprise account management, consulting, solutions, or program leadership, with direct ownership of complex, high-value customers or transformation programs
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This listing is sourced directly from Higharc's careers page and normalized into a canonical job model.