Stylitics
Client Success Manager
New York, NY, Remote (United States)
Sponsorship not specified$10k-$15kDetected 19 days ago
Product ManagementProject ManagementJiraSalesforceCRMCustomer SuccessLeadershipCommunicationCollaborationProblem SolvingTime ManagementMentoring
About the role
- Beyond managing accounts, you'll contribute to scaling best practices, mentoring peers, and continuously raising the bar for the Client Success team.
- This role is strategic and hands-on: you'll balance day-to-day problem-solving and client advocacy with long-term planning and business impact.
- Success in this role will be measured by client retention, account growth, and demonstrated ROI on Stylitics' solutions.
Responsibilities
- Strategic Ownership: Manage a portfolio of 10-15 accounts, developing strategic success plans that align client objectives with Stylitics' solutions.
- Collaboration & Leadership: Partner with internal teams (Sales, Product, Engineering, Styling, Analytics, Operations) to deliver on client goals and support company-wide initiatives.
- Continuous Improvement: Continuously build the knowledge and competencies that drive client success, while supporting peer CSMs through best practice sharing, mentoring, and in-the-moment coaching; contribute to evolving client success frameworks, processes, and tools to scale best practices across the team.
- We work to be the best partners possible.
- Manage a portfolio of 10-15 accounts, developing strategic success plans that align client objectives with Stylitics' solutions.
- Partner with internal teams (Sales, Product, Engineering, Styling, Analytics, Operations) to deliver on client goals and support company-wide initiatives.
- Retailers trust Stylitics to elevate customer experience, drive revenue, and bring proven AI use cases to life.
Requirements
- These are the mission-critical components required to deliver safe, brand-right, production-ready AI at scale.
Compensation
- The compensation amount for this role is targeted at $93,000 - $105,000 USD annually.
Benefits
- About the Role As a Client Success Manager (CSM), you will own the health, retention, renewal, and growth of your assigned accounts, acting as a trusted advisor to client stakeholders.
- Monitor account health, anticipate churn risks, and proactively implement retention strategies; own renewal activities and identify and convert expansion opportunities in partnership with Sales and internal teams.
- Operational Excellence: Maintain accurate account documentation and information to benefit current and future team members.
Company info
- We think like customers and act like owners.
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This listing is sourced directly from Stylitics's careers page and normalized into a canonical job model.