The Trade Desk
IT Services Analyst
New York; Ventura · Mid · Full-time
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About the role
- Our technology helps advertisers reach the right audiences across the open internet - from streaming TV and podcasts to mobile apps, news, and more.
- Advertising powers the content people love.
- When you work here, your impact is worldwide.
Responsibilities
- Own identity lifecycle operations, including onboarding and offboarding, provisioning, access requests, entitlement reviews, and change management across all applications.
- Manage hardware and software procurement, eProcurement and purchase orders, license fulfillment, and global inventory, including 3PL and direct vendor channels.
- Manage software license allocation, renewals, and true-ups for core IT applications to maintain license compliance and control spend.
- Support vendor intake, contract negotiation, and ongoing vendor and supplier relationships.
- Maintain SOX, GDPR, and SOC 2 controls, including entitlement matrix ownership, evidence collection, and audit response.
- Drive ITSM process improvements across service desk, incident, hardware request, access, and change management workflows in line with ITIL practice.
- Build and improve automations, ticket transitions, dashboards, and self-service solutions that increase transparency and reduce manual effort.
- Create and maintain documentation, runbooks, and knowledge base articles.
- By making it more transparent, effective, and responsible, we help support trusted journalism, quality entertainment, and creators worldwide.
- The scale of our platform brings unique technical challenges - from processing massive datasets in real time to building systems that operate reliably on a global scale.
Requirements
- Bachelor's degree in IT or related field or equivalent practical experience and 3+ years of experience in an IT services or IT support role.
- Working knowledge of identity and access management, IT procurement, IT asset management, and software license management.
- Experience with ITSM and ticketing platforms, ERP and procurement systems, and ITAM or IAM tooling.
- Familiarity with compliance standards and control frameworks, including SOX, GDPR, and SOC 2.
- Ability to work independently, share knowledge actively, and contribute in a cross-trained team.
- After Hours, Weekends, and Holidays: Must be available and willing to work after hours, weekends, and holidays as we determine are necessary or desirable to meet critical business needs.
- Will be required to carry a company-funded smartphone and is expected to respond to urgent calls in a timely manner.
Compensation
- In accordance with various US state laws, the range provided is the Trade Desk's reasonable estimate of the base compensation for this role.
Benefits
- Administer IT asset management, hardware standards, device testing, and depot stock oversight for global operations.
Company info
- The IT Services Analyst delivers the core services that keep The Trade Desk running: identity lifecycle and access management, IT procurement, asset and inventory management, software license lifecycle, and compliance and audit support.
- This is a cross-trained role on a unified team.
- Analysts work across functions rather than in a single lane, take ownership of ITSM process improvements across the service desk, incident, request, access, and change management, and handle Level 2 escalations.
- The Trade Desk is a global technology company and the world's leading independent platform for digital advertising, with nearly 4,000 employees across more than 30 offices.
- The world's brands and agencies rely on us to reach their customers and grow their businesses responsibly.
- We welcome diverse perspectives, encourage curiosity, and build teams that learn from one another.
This listing is sourced directly from The Trade Desk's careers page and normalized into a canonical job model.