REHABILITATION INSTITUTE OF CHICAGO DBA SHIRLEY RYAN ABILITYLAB

REHABILITATION INSTITUTE OF CHICAGO DBA SHIRLEY RYAN ABILITYLAB

Sky Lobby Navigator Lead

Chicago, IL

Sponsorship not specified$20k-$33kDetected 25 days ago
Customer SupportPatient CareLeadershipCommunicationCollaborationProblem SolvingAdaptability

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odds of building a lasting career here

88Lottery-free
Cap-exempt (no lottery)100
Sponsors year-round90
Entry-level history60
PERM / green-card track50
Fits your clock70

Files H-1B any time — no cap, no lottery. The 2026 weighted-selection rule doesn't touch it, which makes this the strongest structural path for entry-level talent. Pay is often lower, but your odds of staying are dramatically higher.

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About the role

  • Supervise and monitors appropriate staffing/productivity of assigned staff.
  • Ensure patients and visitors have their non-clinical needs met upon arrival to the AbilityLab.
  • Reports directly to the Administrative Director.

Responsibilities

  • The Sky Lobby Navigator, Lead will supervise the activities of the Sky Lobby
  • greeting visitors entering the building, basic check-in and registration for security badging purposes, assistance to visitors around wayfinding, as well as other tasks associated with arrival and departure from SRALab.
  • Lobby Navigator, Lead will demonstrate Shirley Ryan AbilityLab Core Attributes:
  • Develop, review, and update departmental/operating group policies and procedural resources.
  • Experience collaborating with others to implement processes, supporting patients/guests, providing a smooth transition to their next destination in the building.

Requirements

  • They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
  • Knowledge, Skills & Abilities Required:
  • Working knowledge of Google Maps, Google Internet searches.

Skills

  • High School diploma or equivalent required, Associates degree preferred.
  • Minimum 5 years of experience working in the hospitality/customer service industry.
  • Demonstrated knowledge of practice and proven ability to supervise others, including staff scheduling.
  • Communicates effectively using verbal, non-verbal, and written communication to provide leadership to staff.
  • Excellent Customer Service and interpersonal skills in order to represent SRAlab well to patients, family members and external parties.
  • Experience working with guest/visitor management systems.
  • Outstanding verbal and written communication skills.
  • Bilingual Arabic, Spanish or Polish Language skills preferred.
  • Experience and/or comfort level assisting individuals with disabilities, including wheelchair propulsion and vehicle transfers.
  • Proven ability to multitask effectively in a fast-paced environment.
  • Adherence to code of ethics and confidentiality.
  • Working knowledge of Microsoft Office.

Compensation

  • Benefits and benefits' eligibility can vary by position. Actual compensation will be determined by equity and qualifications of the role.

Benefits

  • Benefits and benefits' eligibility can vary by position.
  • Actual compensation will be determined by equity and qualifications of the role.
  • By joining our team, you'll be part of our life-changing mission and vision.
  • Shirley Ryan AbilityLab offers a comprehensive benefits program that is competitive with our industry peers in our geographic locations: https://www.sralab.org/benefits

Equal opportunity

  • Shirley Ryan AbilityLab is an Equal Employment Opportunity Employer.
  • All applicants will be afforded equal employment opportunity without discrimination because of race, color, religion, sex, marital status, national origin or ancestry, citizenship status, age, disability, sexual orientation, gender identity, genetic information, military status, order of protection status, unfavorable discharge from military service, or any other characteristics protected by law.
  • EEO is the Law | EEO is the Law - Know Your Rights | View our Full Policy
  • Shirley Ryan AbilityLab is an Affirmative Action Employer as required by law.

Visa & Work Authorization

  • opportunity without discrimination because of race, color, religion, sex, marital status, national origin or ancestry, citizenship status, age, disability, sexual orientation, gender identity, genetic information, milita
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This listing is sourced directly from REHABILITATION INSTITUTE OF CHICAGO DBA SHIRLEY RYAN ABILITYLAB's careers page and normalized into a canonical job model.